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7 - 12 years

7 - 12 Lacs

Posted:10 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Summary

We are seeking a dynamic professional to oversee audit, compliance, and risk management within the customer retention vertical. The role involves driving governance, conducting audits, improving communication and payment processes, and executing cross-functional initiatives to ensure regulatory and operational integrity.

Location Gurgaon

Your Future Employer –

A leading life insurance company recognized for its customer-first approach, robust compliance standards, and operational excellence.

Responsibilities –

  1. Conduct audits and compliance checks for payments, communication, and surrender processes.
  2. Ensure timely regulatory reporting (IRDAI, COMS) and maintain risk registers.
  3. Design and monitor internal controls (SICs) to strengthen customer communication workflows.
  4. Collaborate with IT and Risk teams to automate processes and implement corrective actions.
  5. Lead re-engineering initiatives and represent compliance issues in management forums.

Requirements –

  1. Graduate or Post-Graduate in Management with 4–5 years of relevant experience.
  2. Minimum 2 years in customer operations or service roles, preferably in BFSI.
  3. Experience in operational audits, risk assessment, and regulatory compliance.
  4. Strong understanding of payments processes, digital automation, and control frameworks.
  5. Excellent communication, stakeholder management, and project execution skills.

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