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5.0 - 8.0 years
8 - 12 Lacs
Hyderabad
Work from Office
Skill required: User-Generated Content Moderation - Content Moderation Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English - Advanced About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do "Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.As the Content Review Lead, your primary purpose is to oversee and guide a team of content reviewers in their efforts to maintain a safe and positive user experience on the platform.You will play a crucial role in upholding our community guidelines, policies, and legal standards by ensuring that all user-generated content complies with client regulations. Your leadership will be instrumental in fostering a high-performing team that effectively and efficiently moderates content, identifies potential risks, and takes appropriate actions to uphold the integrity of the platform.In your role as a lead, you may also be expected to analyze and review user profiles, audios, videos, and text-based content and/or investigate the escalated flags and/or resolve issues that are reported." What are we looking for The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analysing and reviewing user profiles, audio, videos, and text based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns." Roles and Responsibilities: " Team Management:Lead and support a team of content reviewers, setting clear expectations and providing ongoing coaching and feedback.Foster a collaborative and inclusive team environment that encourages open communication and professional growth. Business Operator:Oversee content review processes, ensuring that all user-generated content is promptly and accurately reviewed according to established guidelines.Make well-informed decisions on escalated or sensitive content cases, adhering to company policies and legal requirements. Quality Assurance:Implement quality control measures to ensure consistent and accurate content moderation results. Training and Development:Identify individual and team development needs and provide continuous learning opportunities Policy Adherence:Collaborate with relevant stakeholders to ideate. Ensure that the content review team adheres to these policies and stays up-to-date with changes and developments. Performance Reporting and Analysis:Generate regular reports on content review metrics, trends, and key performance indicators (KPIs). Utilize data-driven insights to improve content review processes and identify areas for enhancement. Risk Management:Identify potential risks related to content on the platform and proactively implement measures to mitigate these risks.Stay informed about industry best practices and evolving content-related challenges. Cross-functional Collaboration:Collaborate with other teams to align on review practices with broader company objectivesThe following skills are required to perform this role- Strong coping, emotional resilience, and stress-management skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Problem-solving & Decision Making- Strong analytical and critical thinking abilities to identify challenges, analyze data, and devise effective solutions to address complex issues. Sound judgment and the capability to make timely and informed decisions, considering the potential impact on the organization." Qualification Any Graduation
Posted 2 weeks ago
15.0 - 20.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Project Role : Engineering Services Practitioner Project Role Description : Assist with end-to-end engineering services to develop technical engineering solutions to solve problems and achieve business objectives. Solve engineering problems and achieve business objectives using scientific, socio-economic, technical knowledge and practical experience. Work across structural and stress design, qualification, configuration and technical management. Must have skills : Aircraft Manufacturing Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Engineering Services Practitioner, you will assist with end-to-end engineering services to develop technical engineering solutions to solve problems and achieve business objectives. Your typical day will involve collaborating with various teams to address engineering challenges, utilizing scientific and technical knowledge to create effective solutions, and ensuring that all engineering processes align with organizational goals. You will engage in structural and stress design, qualification, configuration, and technical management, contributing to the overall success of projects and initiatives. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and mentorship within the team to enhance overall performance.- Monitor project progress and ensure alignment with business objectives, making adjustments as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Aircraft Manufacturing. (Shopfloor Experience, Jigs & Tools, Methods/Process, Assembly Instruction, SOPs, Process Optimization & CT reductions, SAP & routing)- Strong understanding of engineering principles and practices related to aircraft design and production.- Experience with quality assurance processes and compliance standards in the aerospace industry.- Familiarity with project management methodologies to effectively lead engineering projects.- Ability to analyze complex engineering problems and develop innovative solutions. Additional Information:- The candidate should have minimum 5 years of experience in Aircraft Manufacturing.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 2 weeks ago
0.0 - 1.0 years
2 - 6 Lacs
Navi Mumbai
Work from Office
Skill required: Membership - Life Sciences Regulatory Operations Designation: Health Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrowYou will be a part of the Healthcare Management team which is responsible for the administration of hospitals, outpatient clinics, hospices, and other healthcare facilities. This includes day to day operations, department activities, medical and health services, budgeting and rating, research and education, policies and procedures, quality assurance, patient services, and public relationsCoordinate the essential documentation and resources required for the filing of global applications. Understand, manage & process electronic submissions that include original application filings, Life Cycle Management submissions such as CMC, Ad-promos, amendments, annual reports, SPL submissions, etc. What are we looking for Contract conversion Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 weeks ago
5.0 - 8.0 years
3 - 7 Lacs
Mumbai
Work from Office
Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Senior Analyst Qualifications: BTech/Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do The Quality Engineering Associate is a professional with strong background in software technologies, such as Computer Science, Web Development or Creative Design (for creative QAs) and is responsible for the validation of project requirements and deliverables to meet quality goals. Level 13 is the entry level for a QA position.Act of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. What are we looking for Quality Assurance (QA)Ensures that development processes and software life cycles are followed.Follows direction from QA Lead for process improvement opportunities.Quality Control (QC)Creation of test plans and test cases to verify and validate project requirements.Testing execution across browsers and environments (development, testing and production).Perform multiple types of testing for different digital assets:emails, websites, banners, etc.Estimation and scheduling of testing efforts.Creation of automated reusable testing assets that meets industry standards.Required:Advanced computer skills.Desired experience working with software developers.Experience writing and executing different types of tests.Basic knowledge in different types of testing:stress, performance, functional test.Experience testing in web, mobile and responsive sites.Experience writing bugs and providing feedback to other team members.Knowledge of software life cycles.Good following instructions to perform exhaustive reviews to all deliverables for the client.Good written English skills to describe any issue found in their review and clear instructions to reproduce the error.Reports issues and instructions to reproduce them accurately and on time.Provides accurate status of assignments.Gathers team metrics.Possible Academic Background:Degree in the following or similar:Programming, Computer Science, Web Development, Software Engineer, Information Technology. Preferred:Knowledge in Quality Services and processes.Knowledge of automation testing tools.Software or Quality Assurance Certifications. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification BTech,Any Graduation
Posted 2 weeks ago
0.0 - 1.0 years
0 Lacs
Pune
Work from Office
Tasks and Responsibilities: Ensure all trackers and employee files are updated and accurate and comply with internal policies Ensure candidate/employee information is held securely and in accordance with relevant legislation and best practice Support HR operations teams and coordinate with subject matter experts. Provide pro-active support with ad-hoc tasks where necessary and ensure any issues are flagged to ensure delivery is in line with agreed deadlines Own other ad hoc tasks or HR Projects as assigned by HR Head of sections.. Duration: 3 months- start asap, (Should be able to dedicate 8 hours on daily basis) Mon- Fri What we offer Being part of a truly international company with more than 160 years of heritage in a transitioning industry. Learning and Development. Working with great colleagues who value teamwork and team development. Building a professional network through experts within DNV. About you Currently Enrolled in Bachelors or Masters program Candidates should have proficiency in MS Outlook, Word, Excel, Power Point Support in HR related activities. Flexible and inquisitive mindset, with willingness to collaborate with peers Contributes with new ideas, agile in thinking and fast learner Communicate, using appropriate channels, in a clear, open, active and honest manner Preference for Immediate joiner.
Posted 2 weeks ago
2.0 - 6.0 years
4 - 8 Lacs
Chennai, Bengaluru, Thiruvananthapuram
Work from Office
Senior Client Services Associate - Office or Home - India ICON plc is a world-leading healthcare intelligence and clinical research organization. We re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development We are currently seeking a Senior Client Services Associate, PCS to join our diverse and dynamic team. As a Senior Client Services Associate, PCS at ICON, you will play a pivotal role in managing and enhancing our client relationships within the Patient and Clinical Services (PCS) sector. You will ensure exceptional service delivery, address client needs effectively, and contribute to the overall success of our client engagements through proactive support and coordination. The position involves leading and preparing complex client-focused proposals, budgets, and contracts for new business opportunities. The role requires strategic coordination across departments to ensure timely and high-quality proposal submissions aligned with business needs. Key responsibilities include chairing kick-off meetings, setting project strategies, liaising with sales and operational teams, negotiating with US/EMEA/APAC clients, and actively contributing to process development and initiatives. What You Will Be Doing: Adhere to the MRT department-specific proposal process Chair kick-off and resource meetings and coordinate the participation of appropriate personnel in the proposal development process Set-up and lead project strategy meetings for key/non-key opportunities Liaise with the appropriate personnel including sales, strategic proposal development and operations throughout the proposal generation to ensure that the proposal and strategy meets the business needs in line with triage priority Prepare costs for proposals by interacting with operational departments to coordinate costs and assumptions Submit final proposal, on time, to client Coordinate and participate in negotiations and discussions with clients as required Lead single service bid difence and other client meetings as needed. Support other Client Services and BD staff in multi-service bid defences. Coordinate and prepare budgets and specifications for contracts for new business awards (where appropriate) Clarify contract specifications with the Manager, CCS, Project Manager; and/or Account Manager/Executive (where applicable) Solicit input and review of proposals, budgets and contracts (where applicable) from the relevant operational departments Train and mentor junior staff as appropriate and as designated by Manager Develop and maintain filing and tracking tools in accordance with accepted practices Comply with ICON administrative, training and human resources policies Assist with continuous departmental process improvements and participate in special projects periodically assigned, in addition to day-to-day duties Your Profile: Expertise in eCOA and COA Licensing Strong technical background in clinical technologies Proficiency in Microsoft Office tools Ability to adapt to change and competing priorities Strong collaboration, organizational skills Excellent work autonomy Excellent written and verbal English communication skills #LI-KT1 What ICON can offer you: Our success depends on the quality of our people. That s why we ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: Various annual leave entitlements A range of health insurance offerings to suit you and your family s needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family s well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here . Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there s every chance you re exactly what we re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply
Posted 2 weeks ago
3.0 - 5.0 years
5 - 7 Lacs
Bengaluru
Work from Office
About B S R & Co. LLP TempHtmlFile About B S R & Co. LLP B S R & Co. LLP is a member of the B S R & Affiliates network of firms registered with the Institute of Chartered Accountants of India. B S R & Co LLP has its presence in 14 cities in India with over 120 partners and an employee strength of over 5,000 professionals. The firm is engaged in audit, other assurance and taxation services. The firm has a client base spanning Indian businesses, multinationals, and listed companies in India across industry sectors. The endeavor is to continuously keep raising the bar in terms of audit quality, experience for our people, and adoption of better technology . Roles and Responsibilities Adhering to clients corporate tax compliance timelines as per statute (assessments, filing of returns, etc) Preparing submissions for the clients for scrutiny assessments, rectification / stay application, appeal to be filed with the Commissioner of Income-tax and Income-tax Appellate Tribunal Representation before the Tax / appellate authorities and following up with the tax authorities for rectification / stay applications / refund orders of the clients Providing advise to the Clients on Corporate tax laws and regulatory matters Preparing memos & presentations for advisory assignment for corporate tax and regulatory matters Co-ordinating with the audit teams and conducting review of tax provisioning and tax audit finalization for audit clients Leading and managing engagements in the field of corporate tax for clients Engage in technical research on latest case laws and circulars and prepare summary and impact analysis on landmark cases for clients Coaching/ developing junior members on the concepts of corporate tax Attend external trainings and keep updated with the latest developments Making presentation on current topics in internal trainings Preparing letter of engagement for the clients and ensuring timely preparation of time spent for the clients and invoicing and collection Ensuring periodical review of filing/documents from an internal review perspective Contributing to newspaper articles, knowledge management presentations etc. in respect of the above subjects Coaching and guiding the team members Building good rapport and working relationship with key client contacts To actively participate in Firms CSR activities Job Specifications : Qualifications Qualified CA Skills Strong analytical ability Excellent communication and presentation skills Client relationship management Commercial awareness Team player Experience in working in a regulatory environment and exposure in corporate tax, corporate law, FEMA and SEBI would be an advantage Experience 3-5 years of experience in direct tax advisory About B S R & Co. LLP
Posted 2 weeks ago
4.0 - 9.0 years
6 - 11 Lacs
Bengaluru
Work from Office
: 2025-05-14 Country: India Location: 1st Flr, Wing B, North Gate Phase-II, Modern Asset, Sy.No.2/2, Venkatala Village, Yelahanka Hobli, Bangalore - 560064, Karnataka Position Role Type: Unspecified Additional Comments: Key Responsibilities: Analyze current business processes and documentation, identify areas for improvement, and recommend solutions to enhance efficiency and effectiveness. Develop and maintain comprehensive documentation, including business requirements, process flows, use cases, and user stories. Conduct detailed requirements gathering sessions with stakeholders to understand business needs and translate them into functional specifications. Collaborate with cross-functional teams, including IT and operations, to ensure alignment of business requirements with technical solutions. Develop and implement governance policies and procedures to ensure compliance with organizational standards. Collaborate to translate requirements and policies into implementation roadmaps Provide support during the implementation of new systems and processes, including user training and change management. Ensure the rigorous application of information security and information assurance policies, principles, and practices to business analysis activities. Qualifications: Minimum of 4 years experience as a Business Analyst, with a focus on requirements gathering and governance. Experience in Asset Management preferred. Strong understanding of business process analysis and improvement methodologies. Excellent organizational and project management skills. Ability to analyze data and generate reports to inform decision-making. Strong oral and written communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Experience with business analysis tools and software. Knowledge of information security and compliance standards related to business analysis. Ability to work independently and manage multiple tasks simultaneously. Experience with Scrum/Agile software development process preferred 2+ years of experience with Javascript, HTML, CSS, python a plus. . Privacy Policy and Terms: Click on this link to read the Policy and Terms
Posted 2 weeks ago
5.0 - 10.0 years
7 - 12 Lacs
Bengaluru
Work from Office
: 2025-05-14 Country: India Location: 1st Flr, Wing B, North Gate Phase-II, Modern Asset, Sy.No.2/2, Venkatala Village, Yelahanka Hobli, Bangalore - 560064, Karnataka Position Role Type: Unspecified Job Summary The Hardware/Software Reclaim/Disposal Lead will overse the reclaim and disposal/decommissioning process for hardware and software assets, ensuring compliance with organizational standards and industry regulations in the APAC region. Responsibilities include, but are not limited too: Develop and implement policies and procedures for the secure and environmentally responsible disposal of IT assets. Coordinate with vendors and service providers to manage the reclaim and disposal/decommissioning process. Track and report on the status of reclaimed and disposed assets, ensuring accurate record-keeping. Collaborate with IT support teams to ensure the secure removal of data from hardware assets prior to disposal. Lead initiatives to improve the efficiency and effectiveness of the reclaim and disposal/decommissioning process. Ensure the rigorous application of information security and information assurance policies, principles, and practices to the reclaim and disposal process. Generate reports on reclaim and disposal activities for management review. Experience/Qualifications Minimum of 5 years experience in IT asset management, with a focus on reclaim and disposal processes. Proven experience in managing the secure and environmentally responsible disposal of IT assets. Strong understanding of hardware and software reclaim and disposal/decommissioning processes. Excellent organizational and project management skills. Ability to analyze data and generate reports to inform decision-making. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Experience with asset management software and tools. Experience in Service Now a plus. Knowledge of information security and compliance standards related to IT asset management. Ability to work independently and manage multiple tasks simultaneously. Education: A University Degree or equivalent experience and minimum 5 years prior relevant experience . Privacy Policy and Terms: Click on this link to read the Policy and Terms
Posted 2 weeks ago
5.0 - 10.0 years
7 - 12 Lacs
Bengaluru
Work from Office
: 2025-05-14 Country: India Location: 1st Flr, Wing B, North Gate Phase-II, Modern Asset, Sy.No.2/2, Venkatala Village, Yelahanka Hobli, Bangalore - 560064, Karnataka Position Role Type: Unspecified Additional Comments: Key Responsibilities: Oversee the entire PC lifecycle management process, including procurement, deployment, maintenance, and disposal. Develop and implement policies and procedures for asset management Track and report on the status of hardware assets, ensuring accurate record-keeping and compliance with organizational standards. Lead initiatives to improve the efficiency and effectiveness of PC lifecycle management processes. Collaborate with vendors and suppliers to manage relationships. Ensure the rigorous application of information security and information assurance policies, principles, and practices to the asset management process. Qualifications: Minimum of 5 years experience in IT asset management, with a focus on PC lifecycle management. Proven experience leading asset management teams. Strong understanding of hardware procurement, deployment, maintenance, and disposal processes. Excellent organizational and project management skills. Ability to analyze data and generate reports to inform decision-making. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Experience with asset management software and tools. Knowledge of information security and compliance standards related to IT asset management. . Privacy Policy and Terms: Click on this link to read the Policy and Terms
Posted 2 weeks ago
6.0 - 10.0 years
8 - 12 Lacs
Mumbai, Pune
Work from Office
The primary role of the Controls Assurance Senior Manager is to work with the Assistant Vice President / Vice President to perform control testing across Technology, Third Party Risk Management, Operational Resilience, Data & Privacy areas and support the development and improvements of the control framework across all areas managed by First Line GRC to ensure that it remains aligned to the M&G risk appetite. This includes, but is not limited to, understanding the external requirements (by regulators and industry bodies) and the organisation s strategy, vision and direction, external and internal emerging risk, and working closely with other leads in the function and wider M&G to understand the control framework and recommend improvements of policy, standards and control requirements. This will include overall assessment of the implementation of the control framework and will be supporting control owners to define corrective actions when gaps are identified. In addition, the role will support oversight of the Technology controls testing team and the issue assurance process providing validation of issue closure packs. This will include overall assessment of the implementation of the control framework and will be supporting control owners to define corrective actions when gaps are identified. In addition, the role will support oversight of the Technology controls testing team and the issue assurance process providing validation of issue closure packs. Primary Responsibilities - Performing control testing across the Technology, Third Party Risk Management, Operational Resilience, Data & Privacy functions Supporting the Issue Assurance processes Supporting management with the remediation of any control gaps or implementation of control improvements Support AVP/VP in carrying out control testing and issue assurance. Build strong professional relationships with key stakeholders and senior leaders across Technology to capture appropriate risk metric data. Work closely with AVP/VP and help identify new approaches that enhance efficiency and the business impact of the IT risk landscapes. Support the Control Assurance Lead with reporting status updates to the Leadership team/Senior Stakeholders. Working flexibly and building collaboratively constructive and supportive working relationships with teams across M&G plc and suppliers. Keep abreast of industry trends, regulatory and business issues. Use of regulatory knowledge, business understanding and expert judgement, to quickly identify underlying issues and escalate issues, where appropriate.
Posted 2 weeks ago
8.0 - 13.0 years
25 - 30 Lacs
Gurugram
Work from Office
Not Applicable Specialism Managed Services Management Level Senior Associate & Summary Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary At PwC, our purpose is to build trust in society and solve important problems. We re a network of firms in 157 countries with more than 300,000 people who are committed to delivering quality in Assurance, Advisory and Tax services. Within Advisory, PwC has a large team that focus on transformation in Government through Digital inclusion. The open position is for a candidate who desires to work with government clients and bring about a change in society. A successful candidate will be expected to work proactively and effectively on multiple client engagements over the period of time and take ownership of the entire project delivery he/she entrusted with. Provide Livestock and Fisheries value chain assessment and analysis. Support stakeholders in the development of guidelines, manuals and periodically monitor the performance of project activities Ensure effective implementation of the required development and engagement components of REAP for the delivery of outcomes for Pastoralists/ Agro pastoralists Work towards strengthening local capacity building, relationships with the REAP stakeholders Support the livestock commercialization by engaging with pastoralists through a robust market systems approach Facilitate the accessibility of relevant animal production technologies and services to REAP clients through Public Private Partnership (PPP) arrangements Systematically identify viable value chain opportunities Should be able to commute across Uttarakhand at project locations. Any other task assigned by the Head Production and Value chains. Mandatory skill sets Proven professional experience & results in Fisheries, livestock production & livestock /value chains development The incumbent fosters a sense of connection and belonging Shows openness to new ideas and fosters organizational learning Have excellent capability to work on MS Office suite Should be energetic with excellent written & oral communication and presentation skills. Fluency in Hindi and English is required Preferred skill sets The incumbent fosters a sense of connection and belonging Shows openness to new ideas and fosters organizational learning Have excellent capability to work on MS Office suite Should be energetic with excellent written & oral communication and presentation skills. Fluency in Hindi and English is required Years of experience required Minimum 08 years of relevant experience in a supervisory capacity Education qualification PG degree in Veterinary Sciences and animal husbandry or a related field Education Degrees/Field of Study required Master of Business Administration Degrees/Field of Study preferred Required Skills Livestock Care Optional Skills Accepting Feedback, Active Listening, Analytical Thinking, Communication, Creativity, Ecosystem Services, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Marine Data Analysis, Nature Finance, Nature Reporting, Nature Strategy and Targets, Optimism, Project Management, Report Writing, SelfAwareness, Stakeholder Management, Strategy Alignment, Teamwork, Well Being No
Posted 2 weeks ago
13.0 - 18.0 years
45 - 50 Lacs
Bengaluru
Work from Office
Not Applicable Specialism Risk Management Level Associate & Summary . & Summary Responsibilities Experience in Internal Audit/ Process Audit concepts & methodology Processes, Subprocesses, and Activities as well as their relationship Must be proficient in MS Office Sarbanes Oxley Act (SOX)/ IFC Reviews, SOP s Internal control concepts (e.g., Preventive Controls; Detective Controls; Risk Assessment; Antifraud Controls; etc.) Mandatory skill sets Experience in Internal Audit/ Process Audit concepts & methodology Processes, Subprocesses, and Activities as well as their relationship Sarbanes Oxley Act (SOX) Internal control concepts (e.g., Preventive Controls; Detective Controls; Antifraud Controls; etc.) IT System(s) in use/ ERP Environment Other applicable common laws (e.g., Income Tax Act 1967, Companies Act 1956, Prevention of Food Adulteration Act, etc.) Comfortable working on an IC model or leading a team of Specialist/ Associate Collaboration with the different stakeholders on the complex assessment issues to develop possible recommendations Documents findings and proposes recommendations that deal with root cause of issues and impact to the organization Should be able to assist with the timely completion of tasks, development of client deliverables and status reporting. GRCAPM Preferred skill sets C lient and internal stakeholder management Project / d elivery management Experience with analysis in high volume data environments. Years of experience required 13 Years Education qualification CA Education Degrees/Field of Study required Chartered Accountant Diploma Degrees/Field of Study preferred Required Skills Internal Audit Optional Skills Accepting Feedback, Accepting Feedback, Accounting and Financial Reporting Standards, Active Listening, Artificial Intelligence (AI) Platform, Auditing, Auditing Methodologies, Business Process Improvement, Communication, Compliance Auditing, Corporate Governance, Data Analysis and Interpretation, Data Ingestion, Data Modeling, Data Quality, Data Security, Data Transformation, Data Visualization, Emotional Regulation, Empathy, Financial Accounting, Financial Audit, Financial Reporting, Financial Statement Analysis, Generally Accepted Accounting Principles (GAAP) {+ 19 more} Travel Requirements Government Clearance Required?
Posted 2 weeks ago
3.0 - 5.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Skill required: Quality Checks - Operational Audit & Compliance Designation: Quality Assurance Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Quality control is a process by which entities review the quality of all factors involved in productionAudit and manage effective implementation and delivery of functional processes within operations to mitigate risk. e.g. Policies; Anticorruption, BCM, InfoSec, P104, Records Management and Contractor controls. Establish processes to audit/validate current control effectiveness and drive improvements wherever required. What are we looking for Quality Assurance (QA)Quality AuditingQuality ManagementAdaptable and flexibleCommitment to qualityAgility for quick learningWritten and verbal communicationAbility to work well in a teamMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 weeks ago
3.0 - 5.0 years
1 - 5 Lacs
Mumbai
Work from Office
Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. What are we looking for Quality AnalysisQuality AuditingService Quality ManagementHTML5Hyper Text Markup Language (HTML)Ability to perform under pressureProblem-solving skillsResults orientationCommitment to qualityWritten and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 weeks ago
3.0 - 5.0 years
1 - 5 Lacs
Mumbai
Work from Office
Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Analyst Qualifications: BTech/Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Quality Assurance (QA)Ensures that development processes and software life cycles are followed.Follows direction from QA Lead for process improvement opportunities.Quality Control (QC)Creation of test plans and test cases to verify and validate project requirements.Testing execution across browsers and environments (development, testing and production).Perform multiple types of testing for different digital assets:emails, websites, banners, etc.Estimation and scheduling of testing efforts.Creation of automated reusable testing assets that meets industry standards.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. What are we looking for Required:Advanced computer skills.Desired experience working with software developers.Experience writing and executing different types of tests.Basic knowledge in different types of testing:stress, performance, functional test.Experience testing in web, mobile and responsive sites.Experience writing bugs and providing feedback to other team members.Knowledge of software life cycles.Good following instructions to perform exhaustive reviews to all deliverables for the client.Good written English skills to describe any issue found in their review and clear instructions to reproduce the error.Reports issues and instructions to reproduce them accurately and on time.Provides accurate status of assignments.Gathers team metrics.Possible Academic Background:Degree in the following or similar:Programming, Computer Science, Web Development, Software Engineer, Information Technology. Preferred:Knowledge in Quality Services and processes.Knowledge of automation testing tools.Software or Quality Assurance Certifications.Soft SkillsWork ManagementoAble to organize priorities and raise challenges and risks.oAble to document and communicate issues, identify own limitations, and validates own output against objectives.oPerform basic research and analysis, collaborating with stakeholders and documenting results.Effective CommunicationoDeliver communication through proper channels in a concise, clear, and condensed manner, adapting per feedback of supervisors.oAble to present bug reports and software errors.oAble to present to peers with respect, adequate voice projection and clear point of view.oContributes actively to team discussions and being able to facilitate internal team meetings with guidance.oSeeks and is responsive to developmental feedback.Creating Business ValueoCollaborates with team members to complete required tasks.oResearches and identifies areas of improvement within client s business processes Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BTech,Any Graduation
Posted 2 weeks ago
2.0 - 7.0 years
14 - 24 Lacs
Kolkata
Work from Office
Greetings of the day, We are looking for Assurance (Core Audit) Exp: 2 to 9+ Years. Mandatory skills required: Assurance, IFRS, UK/US Gaap, Ind As, US/UK Audit Location : Kolkata If you are interested to work with one of the leading Big 4 company with work location Kolkata., Send your updated resume with Project details (Including skills used in the project, project date timeline & bullet points briefing the use of specified skills in the project) to sgshetty@allegisglobalsolutions.com.
Posted 2 weeks ago
4.0 - 9.0 years
6 - 9 Lacs
Chennai
Work from Office
SOX Auditor Chennai - Guindy, India Information Technology 17132 Overview The SOX ITGC Auditor is responsible for ensuring that the SOX processes support compliance of the internal controls for financial reporting. The SOX ITGC Auditor will perform assurance procedures to assess the design and effectiveness of ITGC, perform quality assurance over existing control, and help prepare reporting for business leadership. Responsibilities Duties and Responsibilities Preform detail-oriented, quality assurance over existing quarterly controls. Execute testing of end of year ITGC and application controls in accordance with defined test attributes and guidance (Tests of Effectiveness) Monitor, follow up on the status of corrective action plans, and test the remediation of identified deficiencies before end of year. Work with external auditors to ensure inquires and requests are addressed. Work with Enterprise Risk Management (ERM), SOX control performers, SOX control evaluators, and control owners to perform end of year tasks. Problem solve and step in to complete work to meet critical deadlines. Education and Experience Bachelors degree or higher in Computer Science, Information Technology, finance or accounting, similar field, or equivalent experience. 4+ years large public company internal and external auditing, with emphasis on IT auditing in large public companies with complex IT hybrid environments and/or large accounting firms with experience auditing a complex IT client base. Strong IT audit program and practices experience. Big 4 IT Audit experience required. Strong understanding of the general computer control areas and IT governance frameworks (e.g., COBIT), Sarbanes Oxley, and COSO framework. Strong ability to understand, assess and prioritize risks across the components of the IT environment (application, operating system, and database). Ability to work independently Strong analytical, interpersonal, and leadership skills with orientation toward process improvement Requirements Duties and Responsibilities Preform detail-oriented, quality assurance over existing quarterly controls. Execute testing of end of year ITGC and application controls in accordance with defined test attributes and guidance (Tests of Effectiveness) Monitor, follow up on the status of corrective action plans, and test the remediation of identified deficiencies before end of year. Work with external auditors to ensure inquires and requests are addressed. Work with Enterprise Risk Management (ERM), SOX control performers, SOX control evaluators, and control owners to perform end of year tasks. Problem solve and step in to complete work to meet critical deadlines. Education and Experience Bachelors degree or higher in Computer Science, Information Technology, finance or accounting, similar field, or equivalent experience. 4+ years large public company internal and external auditing, with emphasis on IT auditing in large public companies with complex IT hybrid environments and/or large accounting firms with experience auditing a complex IT client base. Strong IT audit program and practices experience. Big 4 IT Audit experience required. Strong understanding of the general computer control areas and IT governance frameworks (e.g., COBIT), Sarbanes Oxley, and COSO framework. Strong ability to understand, assess and prioritize risks across the components of the IT environment (application, operating system, and database). Ability to work independently Strong analytical, interpersonal, and leadership skills with orientation toward process improvement
Posted 2 weeks ago
3.0 - 7.0 years
3 - 7 Lacs
Mumbai
Work from Office
IVL India Environmental RD is looking for Quality Expert to join our dynamic team and embark on a rewarding career journey. Develop and implement quality assurance policies and procedures. Conduct quality audits and inspections. Analyze data to identify areas for improvement. Provide training on quality standards and processes. Ensure compliance with regulatory requirements.
Posted 2 weeks ago
2.0 - 8.0 years
3 - 4 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Amneal Pharmaceuticals is looking for Associate, Granulation to join our dynamic team and embark on a rewarding career journey Operate equipment for granulation in pharma production Monitor batch parameters and ensure quality checks Maintain records as per GMP standards Clean and calibrate machines after runs
Posted 2 weeks ago
4.0 - 7.0 years
5 - 9 Lacs
Chennai
Work from Office
Join us as a Quality Automation Specialist In this key role, you ll be undertaking and enabling automated testing activities in all delivery models We ll look to you to support teams to develop quality solutions and enable continuous integration and assurance of defect free deployment of customer value You ll be working closely with feature teams and a variety of stakeholders, giving you great exposure to professional development opportunities Were offering this role at associate level What youll do Joining us in a highly collaborative role, you ll be contributing to the transformation of testing using quality processes, tools, and methodologies, significantly improving control, accuracy and integrity. You ll make sure repeatable, constant and consistent quality is built into all phases of the idea to value lifecycle at reduced cost or reduced time to market. It s a chance to work with colleagues at multiple levels, and with cross-domain, domain, platform and feature teams, to build in quality as an integral part of all activities. Additionally, you ll be: Supporting the design of automation test strategies, aligned to business or programme goals Actioning and evolving more predictive and intelligent testing approaches, based on automation and innovative testing products and solutions Collaborating to refine the scope of manual and automated testing required, the creation of automated test scripts, user documentation and artefacts Designing and creating a low maintenance suite of stable, re-usable automated tests, which are usable both within the product or domain and across domains and systems in an end-to-end capacity Applying testing and delivery standards by understanding the product development lifecycle along with mandatory, regulatory and compliance requirements The skills youll need We re looking for someone with experience of automated testing, particularly from an Agile development or CI/CD environment. You ll be an innovative thinker who can identify opportunities and design solutions, coupled with the ability to develop complex automation code. You ll have a good understanding of Agile methodologies with experience of working in an Agile team, with the ability to relate everyday work to the strategic vision of the feature. We ll also look for you to have: Four to seven years of experience in end-to-end, UI and API non-functional testing using the latest tools as recommended by the enterprise tooling framework such as JMeter, LoadRunner Strong background of designing, developing and implementing non-functional tests sucha s load, soak, stress in AWS environments using Java, JavaScript scripting languages and analysing these tests Excellent communication skills with the ability to simplify complex technical concepts to management level colleagues Strong collaboration and stakeholder management skills, producing detailed reports to align with banking governance
Posted 2 weeks ago
8.0 - 12.0 years
25 - 30 Lacs
Chennai
Work from Office
Join us as a Quality Automation Specialist In this key role, you ll be undertaking and enabling automated testing activities in all delivery models We ll look to you to support teams to develop quality solutions and enable continuous integration and assurance of defect free deployment of customer value You ll be working closely with feature teams and a variety of stakeholders, giving you great exposure to professional development opportunities Were offering this role at associate vice president level What youll do Joining us in a highly collaborative role, you ll be contributing to the transformation of testing using quality processes, tools, and methodologies, significantly improving control, accuracy and integrity. You ll be making sure repeatable, constant and consistent quality is built into all phases of the idea to value lifecycle at reduced cost or reduced time to market. It s a chance to work with colleagues at multiple levels, and with cross-domain, domain, platform and feature teams, to build in quality as an integral part of all activities. Additionally, you ll be: Supporting the design of automation test strategies, aligned to business or programme goals Evolving more predictive and intelligent testing approaches, based on automation and innovative testing products and solutions Collaborating with stakeholders and feature teams and making sure that automated testing is performed and monitored as an essential part of the planning and product delivery Designing and creating a low maintenance suite of stable, re-usable automated tests, which are usable both within the product or domain and across domains and systems in an end-to-end capacity Applying testing and delivery standards by understanding the product development lifecycle along with mandatory, regulatory and compliance requirements The skills youll need We re looking for someone with experience of automated testing, particularly from an Agile development or CI/CD environment. You ll be an innovative thinker who can identify opportunities and design solutions, coupled with the ability to develop complex automation code. You ll have a good understanding of Agile methodologies with experience of working in an Agile team, with the ability to relate everyday work to the strategic vision of the feature team with a strong focus on business outcomes. We ll also look for you to have: Eight to twelve years of experience in end-to-end, UI and API non-functional testing using the latest tools as recommended by the enterprise tooling framework such as JMeter, LoadRunner Strong background of designing, developing and implementing non-functional tests sucha s load, soak, stress in AWS environments using Java, JavaScript scripting languages and analysing these tests Excellent communication skills with the ability to simplify complex technical concepts to management level colleagues Strong collaboration and stakeholder management skills, producing detailed reports to align with banking governance
Posted 2 weeks ago
8.0 - 12.0 years
25 - 30 Lacs
Chennai
Work from Office
Join us as a Quality Automation Specialist In this key role, you ll be undertaking and enabling automated testing activities in all delivery models We ll look to you to support teams to develop quality solutions and enable continuous integration and assurance of defect free deployment of customer value You ll be working closely with feature teams and a variety of stakeholders, giving you great exposure to professional development opportunities Were offering this role at associate vice president level What youll do Joining us in a highly collaborative role, you ll be contributing to the transformation of testing using quality processes, tools, and methodologies, significantly improving control, accuracy and integrity. You ll be making sure repeatable, constant and consistent quality is built into all phases of the idea to value lifecycle at reduced cost or reduced time to market. It s a chance to work with colleagues at multiple levels, and with cross-domain, domain, platform and feature teams, to build in quality as an integral part of all activities. Additionally, you ll be: Supporting the design of automation test strategies, aligned to business or programme goals Evolving more predictive and intelligent testing approaches, based on automation and innovative testing products and solutions Collaborating with stakeholders and feature teams and making sure that automated testing is performed and monitored as an essential part of the planning and product delivery Designing and creating a low maintenance suite of stable, re-usable automated tests, which are usable both within the product or domain and across domains and systems in an end-to-end capacity Applying testing and delivery standards by understanding the product development lifecycle along with mandatory, regulatory and compliance requirements The skills youll need We re looking for someone with experience of automated testing, particularly from an Agile development or CI/CD environment. You ll be an innovative thinker who can identify opportunities and design solutions, coupled with the ability to develop complex automation code. You ll have a good understanding of Agile methodologies with experience of working in an Agile team, with the ability to relate everyday work to the strategic vision of the feature team with a strong focus on business outcomes. We ll also look for you to have: Eight to twelve years of experience in end-to-end, UI and API non-functional testing using the latest tools as recommended by the enterprise tooling framework such as JMeter, LoadRunner Strong background of designing, developing and implementing non-functional tests sucha s load, soak, stress in AWS environments using Java, JavaScript scripting languages and analysing these tests Excellent communication skills with the ability to simplify complex technical concepts to management level colleagues Strong collaboration and stakeholder management skills, producing detailed reports to align with banking governance
Posted 2 weeks ago
4.0 - 7.0 years
11 - 12 Lacs
Chennai
Work from Office
Join us as a Quality Automation Specialist In this key role, you ll be undertaking and enabling automated testing activities in all delivery models We ll look to you to support teams to develop quality solutions and enable continuous integration and assurance of defect free deployment of customer value You ll be working closely with feature teams and a variety of stakeholders, giving you great exposure to professional development opportunities Were offering this role at associate level What youll do Joining us in a highly collaborative role, you ll be contributing to the transformation of testing using quality processes, tools, and methodologies, significantly improving control, accuracy and integrity. You ll make sure repeatable, constant and consistent quality is built into all phases of the idea to value lifecycle at reduced cost or reduced time to market. It s a chance to work with colleagues at multiple levels, and with cross-domain, domain, platform and feature teams, to build in quality as an integral part of all activities. Additionally, you ll be: Supporting the design of automation test strategies, aligned to business or programme goals Actioning and evolving more predictive and intelligent testing approaches, based on automation and innovative testing products and solutions Collaborating to refine the scope of manual and automated testing required, the creation of automated test scripts, user documentation and artefacts Designing and creating a low maintenance suite of stable, re-usable automated tests, which are usable both within the product or domain and across domains and systems in an end-to-end capacity Applying testing and delivery standards by understanding the product development lifecycle along with mandatory, regulatory and compliance requirements The skills youll need We re looking for someone with experience of automated testing, particularly from an Agile development or CI/CD environment. You ll be an innovative thinker who can identify opportunities and design solutions, coupled with the ability to develop complex automation code. You ll have a good understanding of Agile methodologies with experience of working in an Agile team, with the ability to relate everyday work to the strategic vision of the feature. We ll also look for you to have: Four to seven years of experience in end-to-end, UI and API non-functional testing using the latest tools as recommended by the enterprise tooling framework such as JMeter, LoadRunner Strong background of designing, developing and implementing non-functional tests sucha s load, soak, stress in AWS environments using Java, JavaScript scripting languages and analysing these tests Excellent communication skills with the ability to simplify complex technical concepts to management level colleagues Strong collaboration and stakeholder management skills, producing detailed reports to align with banking governance
Posted 2 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
Kolkata
Work from Office
POSITION RESPONSIBILITIES / REQUIREMENTS: Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. GENERAL DUTIES & RESPONSIBILITIES To know and develop proficiency in handling internal company software platforms ie iCABS, ServiceTrak and any other systems that may be introduced. Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications are attended to effectively and promptly. Position Description Manage service documentation and ensure all customer/technician s feedback are followed up with actions Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. Review service report with OE and BM and highlight areas of concern - critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help Assistant Branch Manager/Branch Manager in monitoring service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling. Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager REPORTING Daily, weekly & monthly (SOS) State of Service for Branch Weekly reporting of pending jobs, ageing profiles to ABM/BM Monthly reporting of per technician trends. Maintain State of Service and productivity data per technician Maintain visibility on complaints received and report on all call outs / critical incidents received from branch. Yearly reporting on technician per branch and State of Service trends. Annual leave planning of technicians Plan, if any on Overtime (OT) work and trend of OT per week per technician KEY DELIVERABLES On time service planning Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch Minimizing service backlog (meet our contractual obligations) CORE COMPETENCIES Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiation skills would be an added advantage Ability to work patiently in a dynamic service environment EDUCATIONAL / OTHER REQUIREMENTS Minimum graduation with 1 to 3 years of relevant experience of managing team Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage) Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues. Knowledge of territory which is handled for planning Occasional Travel required within the Division Liaise with the Operations Manager, Operations Executive, Junior Operations Coordinator, Local Service Supervisors to establish service requirements and provide information, assurance and advice as required Communicate all service issues in a timely manner to the ABM/BM, Operations Manager
Posted 2 weeks ago
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The assurance job market in India is thriving, with a high demand for professionals who can ensure the quality and reliability of products, services, and processes. Assurance roles encompass a wide range of industries, including IT, healthcare, finance, and manufacturing. Job seekers looking to enter this field can expect a variety of opportunities with competitive salaries and room for career growth.
The average salary range for assurance professionals in India varies based on experience and location. Entry-level positions typically start at around INR 3-5 lakhs per annum, while experienced professionals can earn upwards of INR 15-20 lakhs per annum.
In the field of assurance, a typical career path may include roles such as Quality Analyst, Quality Assurance Engineer, Quality Assurance Manager, and Quality Assurance Director. As professionals gain experience and expertise, they may also advance to roles such as Quality Assurance Consultant or Quality Assurance Lead.
In addition to assurance skills, professionals in this field are often expected to have strong analytical abilities, attention to detail, problem-solving skills, and excellent communication skills. Knowledge of industry-specific regulations and standards may also be beneficial.
As you explore opportunities in the field of assurance in India, remember to showcase your skills and experience confidently during interviews. By preparing thoroughly and demonstrating your expertise, you can increase your chances of securing a rewarding career in this dynamic and growing industry. Good luck!
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