AsstDir-Sales I

Assists in leading the property's segmented sales effort (group, transient, association, corporate, etc.) and implements sales strategy.

Helps achieve segment revenue goals, property revenue goals, and guest/employee satisfaction.

Conducts day-to-day sales activities focusing on building long-term, value-based customer relationships to meet sales objectives.

Achieves personal booking goals.

Education & Experience

• 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 3 years of relevant experience.
• OR 4-year degree in the same fields with 1 year of experience in sales/marketing.

Developing & Executing Sales Strategies

• Works with sales leader to ensure effective sales strategy implementation.
• Develops and sustains aggressive solicitation programs to increase business.
• Creates and implements a sales plan with the management team, focusing on revenue, customers, and market for the segment.
• Assists in developing and implementing internal/external promotions.

Maximizing Revenue

• Leads by example to ensure maximum revenue potential, including setting personal booking goals.
• Recommends booking goals for sales team members.

Managing Sales Activities

• Approves space release for catering to maximize revenue.
• Participates in sales calls with sales team to acquire new business and close deals.
• Executes and supports operational aspects of booked business (e.g., proposals, contracts, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information and implements strategies to achieve financial room and catering goals.
• Assists Revenue Management with completing accurate six-period projections.
• Reviews sales and catering guest satisfaction results and identifies areas of improvement.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality and creates a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Meets with guests during pre/post-convention meetings to ensure satisfaction with rooms, meeting facilities, and overall experience.
• Empowers employees to provide excellent customer service and offers feedback to staff.
• Incorporates guest satisfaction into department meetings and focuses on continuous improvement.
• Ensures a customer recognition program is active across Sales.

Building Successful Relationships

• Develops and manages relationships with key stakeholders, both internal and external.
• Collaborates with off-property sales channels to ensure the property's needs are met.
• Ensures compliance with local, state, and federal regulations and/or union requirements.
• Attends customer events, trade shows, and sales missions to develop key relationships with customers and GSO Managers.