Asst Service Manager - Capital Equipment Job in Bangalore

Position - Asst Service Manager - Grains & Foods

Location - Bangalore

Qualifications Preferred

BE /Diploma in Mechanical/ Electrical and Electronics.

Areas to be managed

Travel: Travel of at least 30 customers in a month, including 15 days of travel

Purpose of the Role

• Manage after-sales service operations of capital equipment and process plants

Key Outputs

• Customer relationship management.
• Field Service Management -Managing Service engineers Pool Utilization, Scheduling, Skill development etc
• Customer Complaint & Warrant Management
• Service Agreement closure and Execution Long term binding with Customer
• Enable Leads for After sales support to CS Business generation.
• Collaboration with Stake holders & Peers (Project, Sales, Support team etc)

Priorities of the role:

• Reporting and communication.
• Time Management.
• Build and Nurture relationship with all stake holders of key customers
• Focus on large customer orders and contracts

Methodological competency

• Capable to manage minimum 10-12 Service engineer
• Building Relationship with all our customers
• Work closely with sales / CS-back office / project team
• Passion, ownership towards customer complaints / queries / orders.

Skills and Knowledge

10 -12 years experience in similar position

Good communication skills (Hindi and English)

Experience

Must have worked in Service industry for at least 10 -12 years in B2B OEM related to Consumer Food (Chocolate, Biscuit & Wafer etc)

Behavioural Competencies

• Customer oriented
• Communication skills
• Must be a good team player.

Must have worked in the Service industry and preferably from food industry

Sowmya

Samvith Technologies

9844188855