Asst Mgr-Front Desk

The entry-level management position is responsible for leading and assisting in the successful completion of daily shift requirements in front office areas such as Bell/Door Staff, Switchboard, and Guest Services/Front Desk. The primary goal is to ensure guest and employee satisfaction while achieving the operating budget. The role involves assisting in financial and administrative responsibilities. The ideal candidate should have a high school diploma or GED with 2 years of experience in guest services, front desk, or a related professional area. Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is accepted with no work experience required. Key responsibilities include supporting the management of the front desk team by utilizing interpersonal and communication skills to lead, influence, and encourage others. The role also involves monitoring and supporting progress toward guest services and front desk goals by managing day-to-day operations, handling complaints and disputes, and supervising staffing levels to ensure guest service and financial objectives are met. Additionally, ensuring exceptional customer service, managing projects and policies, and handling human resource activities are part of the role. Other responsibilities include providing information to supervisors and subordinates, analyzing information to solve problems, updating relevant parties in a timely manner, and performing all duties at the front desk as necessary. Compliance with loss prevention policies and procedures is essential. At Aloft, a brand under Marriott International, the focus is on providing a unique guest experience in a modern and vibrant environment. The brand values diversity and inclusivity, fostering an environment where the backgrounds of associates are celebrated. Aloft Hotels seek confident individuals who are passionate about connecting with others and embracing creativity. Joining Aloft Hotels means becoming part of a global team where you can do your best work and grow both personally and professionally.,