Asst. Manager - Service

Role Overview: As an Assistant Manager Service at GD NASH, a part of Ingersoll Rand engineered solutions division & part of PFT, you will play a crucial role in handling Warranty and out of warranty Service issues in Centrifugal blowers and Liquid Ring Pumps. Your responsibilities will include contacting old and new customers for Service Revenue Initiatives by offering AMC/CMC/Rental, finalizing quotes with customers, resolving customer complaints in a timely manner, organizing installation activities efficiently, coordinating between engineering and quality for product issues, developing Dealer Service capabilities, arranging training at customer end, and leading service manpower. Key Responsibilities: - Contact old and new customers for Service Revenue Initiatives by offering AMC/CMC/Rental - Finalize quotes with customers and convert them into POs - Resolve customer complaints in a timely manner and plan installation activities effectively - Coordinate between engineering and quality for product issues - Develop Dealer Service capabilities for field service to end users - Arrange training at customer end - Lead service manpower Qualifications Required: - Bachelor of Engineering in Mechanical with 10-12 years of work experience (Note: The additional details about the company provided in the job description have been omitted as they were not present in a separate section),