Job
Description
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. In this role with Global Delivery Services (GDS), you will be a driving force behind EY's globalization, incorporating Procurement, Talent, Finance and Accounting, IT, Risk management, Creative Agency, Learning Solutions, and Program Execution Services. The aim is to achieve effectiveness and efficiency to provide sustainable value and be at the core of EY's most notable transformation projects. **Key Responsibilities:** - Lead and manage Continuous improvement program - Lead and mentor continuous improvement projects following Lean Six Sigma methodology - Conduct process improvement workshops with Service Delivery to identify and scope improvement initiatives - Analyze CSAT surveys and collaborate with Service Delivery on the CSAT plan - Conduct trainings/awareness sessions on Quality tools and Lean Six Sigma as needed - Partner with Automation team for large-scale and small-scale implementations - Collaborate with Service Delivery team on strategic initiatives and implementing organization-wide strategic initiatives **Qualifications Required:** - Experienced professional in executing process improvement initiatives (work experience more than 5 years) - Green Belt certified / Black Belt - trained - Excellent presentation skills - Excellent communication and stakeholder management skills - Exposure to data analytics and business intelligence - Evidence of influencing and change management skills EY exists to build a better working world, helping to create long-term value for clients, people, and society, and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,
