Associate/Sr. Associate - Voice

As a member of our team at WNS (Holdings) Limited, you will be responsible for performing all duties within team and personal targets. Your role will involve meeting or exceeding performance targets, which includes quality assurance scores, customer satisfaction ratings, and response times. It will be essential for you to monitor and action the assigned queue efficiently. To excel in this position, you should be able to work under pressure and be comfortable with a 24*7 work environment, especially night shifts. Your contribution will play a crucial role in ensuring operational excellence and delivering high-quality services to our clients. We are looking for candidates who are graduates or undergraduates and are willing to work in night shifts or rotational shifts. Join us in co-creating innovative solutions and transforming the digital future for our clients across various industries.,