Associate/Sr. Associate - Voice-Mumbai

As a member of our team at WNS (Holdings) Limited, you will be responsible for performing all duties within team and personal targets. It will be crucial for you to meet or exceed performance targets, which include quality assurance scores, customer satisfaction ratings, and response times. Monitoring and actioning your assigned queue will be a key part of your responsibilities. To excel in this role, you should be able to work effectively under pressure and be comfortable with a 24*7 work environment, especially night shifts. Your contributions will play a significant role in delivering operational excellence and helping our clients across various industries to reimagine their digital future. As a candidate, you should hold a graduate or undergraduate degree. The role may also involve working night shifts or rotational shifts to cater to the needs of our global client base. Join us at WNS to be a part of a dynamic team that co-creates and executes the future vision of over 400 clients, leveraging the expertise of our 44,000+ employees. Your dedication and performance will be instrumental in driving transformative solutions and ensuring operational excellence for our clients.,