Associate/Senior Associate - Operations

Job Description: You will be responsible for answering incoming calls and addressing customer queries efficiently. Utilizing the tools and applications provided, you will research and resolve customer issues with attention to detail and accuracy. Clear, concise, and effective communication is essential in this role. It is important to maintain expected Quality Targets, ensuring that Average Handling Time, Average Speed of Answer, and Answer Rate targets are consistently met. Meeting internal Production, Utilization, and Productivity targets is also a key aspect of the job. Qualifications: - Ideal candidates will be either graduate freshers or HSC holders with a minimum of 6 months of relevant experience. - Proficiency in computer applications is required for this role. - Knowledge of customer service practices is beneficial. - Strong listening, verbal, and written communication skills are essential. - Good logical, analytical, and problem-solving abilities will be advantageous in this position.,