Associate Workflow Coordinator

As an Associate Workflow Coordinator at EY Global Delivery Services (GDS) Creative Center of Excellence (CoE), you play a crucial role in facilitating communication between the creative team and customers. Your primary responsibilities include capturing customer requirements, allocating tasks to team members, and ensuring timely delivery within a fast-paced creative agency environment. You are expected to possess a sound understanding of the creative production process to effectively manage work scheduling and resource allocation. Your role also involves identifying potential roadblocks and bottlenecks to ensure efficient production and on-budget delivery. **Key Responsibilities:** - Capture customer requirements for creative projects, assign tasks to team members based on bandwidth and skillset, negotiate deadlines, and provide cost estimates - Record and update resource estimates and assignments in internal systems - Exceed customer expectations in terms of turnaround time and team efficiency - Manage workload within the team to meet utilization targets and escalate workload issues to managers - Maintain billing records, track time, and generate reports as required - Contribute to discussions on workflow planning, scheduling, delivery, and cost-effectiveness - Anticipate project risks, delays, and roadblocks, and communicate proactively with team managers - Serve as a point of contact for volume management, project clarification, and addressing customer expectations **Skills and attributes for success:** - Organized, adaptable, and detail-oriented - Proficiency in the creative production process - Excellent communication and interpersonal skills - Ability to thrive in a fast-paced environment - Strong negotiation skills and the capacity to manage multiple priorities under tight deadlines - Experience in optimizing resource efficiency and production stability **Qualifications Required:** - Bachelor's degree/College diploma - Minimum of 2 years of related experience in a global environment - Direct/independent customer interaction experience **Additional Details about EY:** EY Global Delivery Services (GDS) operates as a crucial component of the EY network, collaborating across multiple locations and service lines to drive the firm's growth strategy. With a diverse and inclusive culture, EY offers fulfilling career opportunities that span various business disciplines. Continuous learning, transformative leadership, and a supportive environment are key aspects of the EY experience, empowering individuals to make a meaningful impact and contribute to building a better working world.,