Associate Vice President Operations - US Healthcare

Job Title:Associate Vice President Operations

Department : Accounts Receivable

Work Location:Navi Mumbai, India

Reports To:Vice President Operations

Work from Office

Role Overview

TheAssociate Vice President ARwill lead large-scale operations in the US Healthcare RCM domain, managing teams of 800+ employees across multiple accounts. This role requires strong leadership, client relationship management, operational excellence, and strategic vision to ensure process efficiency, profitability, and superior client satisfaction.

Key Responsibilities

People Leadership

• Provide strategic leadership to project teams, ensuring productivity, quality, and performance.
• Mentor and guide Team Leaders, SMEs, Trainers to reduce AR ageing and optimize collections.
• Handle personnel issues, resolve conflicts, and ensure employee engagement.
• Manage multiple accounts with 400+ FTEs, covering diverse work streams.
• Drive attrition control, talent retention, and job enrichment initiatives.

Client Management & Service Delivery

• Ensure service delivery excellence for processes including Denials Management, AR Follow-up, Claim Processing, AR Aging, EDI Rejections, Billing, Payment Posting, and Charge Entry.
• Monitor workflows to meet SLA timelines and quality KPIs.
• Develop and execute business growth plans in alignment with company goals.
• Negotiate with clients on non-payment cases and oversee credit checks.
• Lead implementation of new client systems and training programs.
• Conduct regular client calls to enhance satisfaction and foster long-term partnerships.

Budget & P&L Management

• Meet budgetary targets and manage the Profit & Loss statement for assigned operations.

Reporting & Invoicing

• Maintain and track key operational and collections metrics.
• Monitor invoice processing and ensure accuracy.
• Prepare monthly, quarterly, annual, and ad-hoc forecasting reports.

Compliance & Quality

• Ensure invoicing and collections comply with legal and industry standards.
• Enforce adherence to accounting principles and RCM compliance norms.
• Stay updated on industry trends, technology, and legislative changes.

Process Improvement & Transformation

• Lead process re-engineering initiatives to improve efficiency, cost optimization, and service quality.
• Introduce new technologies, automation, and resource optimization measures.
• Identify new business opportunities and showcase organizational capabilities to prospects.

Qualification & Experience

• Graduate with16+ years of overall experiencein theUS Healthcare RCM domain
• Proven expertise inmanaging large teams (500+ FTEs)in an operations leadership capacity
• Strong background and mandatory experiencein end-to-endUS Healthcare RCM operations

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