Associate, Transportation Operations

Role Overview: As an Operations Team Manager within the Site Leadership Team, you will have the opportunity to directly impact customers and business by guiding a talented group of Specialists and Analysts. You will manage a team responsible for engaging with customers, offering solutions, and processing associated work. Your knowledge, experience, and relationship-building skills will enhance department performance through active participation in projects. Key Responsibilities: - Create and maintain open communication with employees, peers, and leadership to execute business initiatives - Make informed business decisions using independent judgment and expertise to enhance department and business performance - Identify and own process improvement opportunities, including recommending solutions, developing training content, and managing policy changes - Ensure team adherence to policies, procedures, and regulations while independently resolving escalations - Manage team performance, coach on key behaviors, and use performance management resources to monitor and develop employees - Demonstrate Manager Capabilities, solicit feedback regularly, and summarize impact in year-end Self-Evaluation Qualification Required: - Minimum 3 years of experience in customer service or in the function being managed - Verbal and written communication skills - Influencing, change management, and prioritization skills - Data analysis skills - High School diploma/GED required Additional Company Details: When you join JPMorgan Chase & Co., you can expect: - Competitive base salary and benefits such as paid time off, savings programs, health care, insurance plans, and tuition assistance - Opportunities for professional growth and advancement - High-energy work environment with trained, coached, focused, and driven employees - Paid classroom and on-the-job training with industry-leading benefits starting on day one - Respect for diversity, integrity, and teamwork Note: Work schedules will vary, including evenings, weekends, and holidays. Training is mandatory regardless of work location, which may be onsite, at a home office, or a combination based on business needs.,