Associate - Technology Support Group

Role Overview: As a TSG Support Associate at Bain & Company, you will be responsible for providing technical support and assistance to employees with IT-related issues and problems. Your role will involve serving as the primary point of contact for IT issues, troubleshooting hardware and software problems, maintaining an accurate inventory and repair log, enforcing TSG guidelines and policies, managing user accounts and permissions, coordinating off-site repairs, testing new applications and upgrades, monitoring backups, supervising and training junior TSG staff, and conducting end-user training programs. This position requires strong problem-solving skills, customer service skills, and a solid understanding of computer systems and software. Key Responsibilities: - Serve as the primary contact for IT related problems and issues for Bain employees - Install, configure, and upgrade software and operating systems - Investigate, troubleshoot and resolve hardware and software problems on computer systems - Maintain accurate inventory database, repair log, and activity log - Enforce TSG guidelines and policies - Manage user accounts and set permissions - Coordinate off-site repairs with external vendors - Work with other TSG staff to test new applications and upgrades - Support development of end user training programs Qualifications Required: - Associate's/Bachelors degree or an equivalent combination of education, training, and experience - Previous corporate experience of 3-6 years preferred - Experience in a customer service or technical support role - Experience with remote support tools and techniques - Experience in managing and prioritizing service requests and escalations - Experience in creating and maintaining documentation, processes, and procedures - Demonstrated interest and aptitude in technology and technical issues - Strong time management and prioritization skills in a multi-tasking environment - Ability to work well in a team environment and support other members of the TSG team - Ability to remain calm and think clearly under pressure - Aptitude for analytical problem resolution and troubleshooting skills (Note: The additional details about the company were not included in the provided job description.),