Associate - Technology Support Group

As a TSG Support Associate at Bain & Company, your primary responsibility will be to provide technical support and assistance to employees with IT-related issues and problems. You will serve as the main point of contact for troubleshooting and resolving hardware and software problems, managing user accounts and permissions, and coordinating off-site repairs with external vendors. Your role will also involve testing new applications and upgrades, monitoring backups, supervising and training junior TSG staff, and conducting end-user training programs. This position requires strong problem-solving skills, customer service orientation, and a solid understanding of computer systems and software. - Serve as the primary contact for IT related problems and issues for Bain employees - Install, configure, and upgrade software and operating systems - Investigate, troubleshoot and resolve hardware and software problems on computer systems - Maintain accurate inventory database, repair log, and activity log - Enforce TSG guidelines and policies - Manage user accounts and set permissions - Coordinate off-site repairs with external vendors - Work with other TSG staff to test new applications and upgrades - Support development of end user training programs - Associate's/Bachelors degree or an equivalent combination of education, training, and experience - Previous corporate experience of 3-6 years preferred - Experience in a customer service or technical support role - Experience with remote support tools and techniques - Experience in managing and prioritizing service requests and escalations - Experience in creating and maintaining documentation, processes, and procedures - Demonstrated interest and aptitude in technology and technical issues - Strong communication skills with customers and team members - Strong time management and prioritization skills in a multi-tasking environment - Ability to work well in a team environment and support other members of the TSG team - Ability to remain calm and think clearly under pressure - Aptitude for analytical problem resolution and troubleshooting skills,