Associate - Technology Support Group Bain & Company

3.0 - 7.0 years

0 Lacs

haryana

On-site

As a TSG Support Associate at Bain & Company, your primary responsibility will be to provide technical support and assistance to employees with IT-related issues and problems. You will serve as the main point of contact for troubleshooting and resolving hardware and software problems, managing user accounts and permissions, and coordinating off-site repairs with external vendors. Your role will also involve testing new applications and upgrades, monitoring backups, supervising and training junior TSG staff, and conducting end-user training programs. This position requires strong problem-solving skills, customer service orientation, and a solid understanding of computer systems and software. ...

Posted 3 weeks ago

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Technical Team Lead Innovation Technology By Design

4.0 - 8.0 years

0 Lacs

chandigarh

On-site

As a Managed Services Team Leader, you will be responsible for leading and motivating a team of Managed Service Support System Engineers. Your primary focus will be on ensuring that the team delivers a first-class service to ITBDs onshore Clients by effectively handling and resolving various managed service inquiries. In this customer-focused role, you will be expected to actively engage in resolving customer issues while also managing the day-to-day operations of the team. Your duties will involve coordinating and distributing daily workloads among team members, mentoring and developing a team of 15-20 Engineers, and consulting with customers on post-sales requirements. You will play a cruc...

Posted 3 months ago

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