Associate Technical Consultant

Greetings from Synamedia!!!!

Role Description:

Do you watch TV? Do you stream videos to your computer, phone, or tablet? Synamedia has technology deployed across the globe which is changing the way the world is informed and entertained. Customer Support is a critical business function focused on delivering customer success and is responsible for providing high quality support services to our customers.

We are looking for an Associate Technical Consultant to join our TCS team supporting the customers globally.

Responsibilities:

• You will be part of a team of Technical Consultants delivering support services for proprietary software components to a major customer.
• Work with team members to provide technical support to partners and/or customers for Synamedia technologies, products and solutions.
• Rapid response to platform incidents, ensuring the customer is always kept up to date with the progress of any investigation, and provide input to a detailed resolution report including any further actions required.
• Work with team members to provide detailed analysis of any software defects to the development team.
• Work with team members to provide proficient and timely installations of Synamedia headend components for both production and lab customer systems.
• Help troubleshoot problems independently or as part of a team.
• Knowledge sharing with others in writing technical documents and growing the knowledge database.
• Assist in the analysis of problems and issues found during customer integration or testing.
• Provide accurate reporting and communication of any problems or issues found to the team manager.
• Help develop training material for education and knowledge sharing with other team members as appropriate.
• Pro active involvement in progressing backlog tickets through to conclusion.

Personal Attributes:

• Positive, keen to learn attitude with a thirst for new technology
• Resourceful and willingness to go the extra mile to achieve successful outcomes
• Self-starter and self-reliant
• Quick learner
• Excellent analytical and logical problem-solving skills
• Excellent communication skills
• Focused and determined
• Any cloud experience or certification would be advantageous but not mandatory
• Any experience using tools such as Splunk/ELK/Sensu/Grafana/Prometheus would be advantageous but not mandatory

Growth Opportunities:

At Synamedia, we actively seek out individuals who challenge the status quo, ask bold questions, and continuously seek to learn and grow. These qualities are essential as we foster a culture of innovation and partnership with our customers. We support your personal and professional development with access to robust learning platforms like AWS, SkillSoft, and otherswhether you’re interested in data analytics or creative content development, there’s something here for every curious mind.

Pay range and compensation package

Benefits & Perks

Flexible working arrangements

Competitive compensation and performance bonuses

Ongoing learning and skill development

Equal opportunity employment

Comprehensive health and wellbeing programs

A collaborative, multicultural team culture

Equal Opportunity Statement

A Culture of Belonging:

We are committed to building a diverse and inclusive environment where everyone can bring their whole self to work. Our values unite us, and we take pride in working with a bias for action, curiosity, and innovation. We promote a people-first environment through family-friendly policies, flexible work options, and engaging activities. We are especially proud of our initiatives in mental health, Pride Month awareness, cancer awareness campaigns, and many more that reinforce our culture of care and connection.