Associate Technical Consultant

About the Role

We re hiring a hands-on Technical Lead based in Bangalore to drive modernization efforts across Contact Center Technologies and Telephony infrastructure. This role blends deep technical expertise with strategic leadership, requiring someone who can architect scalable systems, write production-grade code, and communicate effectively with both engineering teams and senior stakeholders.

You ll collaborate with global Automation and Engineering teams to design cloud-native solutions, modernize legacy platforms, and mentor engineers. Your work will directly impact customer engagement systems used at enterprise scale.

Key Responsibilities

Architect and build scalable, secure cloud-native applications using Python and Microsoft Azure (AKS, Functions, Logic Apps, etc.)

Lead modernization of telephony infrastructure and contact center platforms, integrating with enterprise-grade tools and APIs

Translate business requirements into technical designs and prototypes, balancing innovation with delivery timelines

Implement secure development lifecycle practices including threat modeling and OWASP Top 10 compliance

Design and maintain SSO integrations with Microsoft Entra ID (Azure AD) and other identity providers

Conduct code reviews and enforce engineering best practices (SOLID, design patterns, TDD/BDD)

Optimize system performance, reliability, and cost through architectural improvements and observability tooling

Collaborate with product managers, architects, and business leaders across time zones to align technical solutions with strategic goals

Mentor junior engineers and foster a culture of technical excellence and continuous learning

Communicate technical concepts clearly to both engineering teams and executive stakeholders

Required Qualifications

Experience & Skills

5+ years of professional software development experience (Python preferred)

3+ years designing and deploying solutions on Microsoft Azure or Google Cloud Platform

3+ years with Kubernetes (AKS preferred), Helm, and service mesh technologies

2+ years building serverless applications (Azure Functions, AWS Lambda, or GCP Functions)

2+ years implementing SSO with OAuth 2.x, OIDC, SAML, and JWT

2+ years building REST APIs with FastAPI and Pydantic

5+ years applying secure development lifecycle practices

5+ years of system architecture and technical leadership

5+ years of Agile delivery experience (SAFe preferred)

Strong written and verbal communication skills, including stakeholder presentations

Technical Proficiency

CI/CD: GitHub Actions, GitLab CI, Azure DevOps

IaC: Terraform, Bicep, ARM templates

Git workflows and version control

API development: REST, GraphQL, gRPC

Microservices and distributed systems

SQL and NoSQL databases

Observability: Application Insights, DataDog, Prometheus, Grafana