Associate Team Leader

Job Description

Customer Satisfaction: Address customer issues promptly, resolve complaints, and ensure high levels of satisfaction. Service Operations: Oversee and manage the service department's daily activities, including scheduling, diagnosis, and repairs. Technical Expertise: Maintain technical proficiency in automotive service and repair, providing guidance to the service team. Business Performance: Drive service and spare parts revenue, implement service campaigns, and manage service costs. Team Management: Lead and motivate the service team, providing training, coaching, and performance management. Process Improvement: Implement and monitor service processes, ensuring adherence to company standards and best practices. Relationship Management: Build and maintain strong relationships with customers, dealerships, and internal stakeholders. Compliance: Ensure compliance with company policies, regulations, and safety standards. Warranty Management: Manage warranty claims, ensuring timely processing and accurate documentation Job Type: Permanent Pay: ₹13,000.00 - ₹16,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person