Associate System Administrator

Responsibilities:

• Actively take part in the desktop/laptop support operations and report on your tasks/activities. Provide Level 2 technical support for all Windows-based (Win7/Win10) or MAC client machines.
• Record in detail all your actions using the incident management tool and methodology.
• Responsible for the software installation & troubleshooting (Local & Remote environment) of desktops & laptops through service requests.
• You will manage hardware stock and inventory using in-house developed tools.
• Handling deployment of software(s) using SCCM.
• Handling bulk hardware and software rollouts across the organization.
• Creation of a new virtual PC using VMWare vSphere 7.0.
• Coordinating with other technical teams for incident resolution.
• Creation of procedural documentation (Technical/Functional).
• Weekly support during business hours (=Ombuds as per Colruyt terminology) on as per the team roaster through the year.
• Taking care of the Procurement of IT hardware as per organization needs and prior experience in vendor coordination is considered as an added advantage.

Requirements:

• A professional and a strong believer in people and organizational values, viz. respect towards individuals, teamwork, readiness to serve, bearing a cost/benefit mindset (as if you are spending your own money), efficiency with simplicity, and open communication while respecting privacy/confidentiality.
• Capability to work in a complex environment with lots of challenges and flexibility in changing environments.
• Good communication skills (send/receive, verbal/non-verbal/written, timings, anticipating impacts, ) in English.
• A self-driven individual who can think ahead takes a proactive approach, quick learner, and has a strong sense of ownership.
• Be social and build easily professional relationships with people of all levels
• Customer-friendly yet assertive (e.g., critical in non-standard requests)
• Proficient in creating and maintaining data in Microsoft Word and Excel
• Available/adhering to the shift timings either WFH or Working from the office as per organization guidelines
• Flexible to work during weekends or after business hours, basis the team's need.
• PC Hardware troubleshooting knowledge
• Basic networking knowledge
• Microsoft certification on Win7/10 operating system, or MAC(Optional)
• SCCM knowledge would be added advantage (Optional)
• Ticketing Tools knowledge such as Service Now
• Knowledge of ITIL framework (Optional)