Associate System Administrator

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Roles and Responsibilities:

Desktop Support

• Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007
• And any other authorized desktop applications.
• Install, upgrade, support and troubleshoot for printers, computer hardware and any Other authorized peripheral equipment.
• Performs general preventative maintenance tasks on computers, laptops, printers And any other authorized peripheral equipment.
• Performs work in compliance within specified warranty requirements.
• Identify requirements of equipments and parts to support faulty Desktop, Laptop, and Server & UPS. 
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
• When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 2 / 3 support team member
• Develop trends by monitoring and analyzing incoming calls, problems and support requests

System/Application/Network Support / Vendor co-ordination

• Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2000/2003/2008
• Install, upgrade, support and troubleshoot Enterprise Applications running on Microsoft Terminal Services.
• Install, upgrade, support and troubleshoot Web application / Server – Client related problems running in organization like job portal, Collabera App, Hire craft etc..
• Interact with numerous computer platforms in a multi-layered client server Environment.
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and Administrative systems.
• Diagnose and quickly resolve a wide range of Windows applications and networking
• Problems to help minimize downtime.
• Troubleshooting network connectivity in a LAN/WAN environment.
• Ticketing logging and coordinating for vendor support.
• When the restoration is beyond the scope of the Desktop Support Administrator the
• Desktop Support Administrator will escalate the issue/problem to proper tier 3
• support team member
• Develop trends by monitoring and analyzing incoming calls, problems and support Requests.
• In case of Vendor support requires resolving any issue; he has to log a call and inform the team with ticket no., that same need to update on MIS portal and close / resolved with service impact / business impact time slot.