Associate

Job Description

Be responsible for benefits administration for client employees located globally. Resolve cases and enter benefits data into the system for client employees. Collaborate with the client to address requests, including project-related or escalated employee issues. Define processes to support the delivery of International Benefits solutions aligned with the global strategy, focusing on process optimization and client value creation. Contribute to projects using standard project management disciplines. Work collaboratively with colleagues, third-party providers, and client contacts to ensure seamless process delivery for client employees. Develop reports using various data extraction tools to meet client plan rules and resolve issues. Analyze benefits systems to identify gaps in functionality compared to client plan rules and determine the root cause of issues. Execute test plans to ensure client plan rules meet systematic specifications and demonstrate quality assurance principles. Escalate production-related issues to the team promptly and work closely with team leads and clients to maintain SLAs. Suggest improvements to systems and procedures for business enhancement. Participate actively in the process transition from the client to the Strada office. Attend client knowledge transfer sessions and use admin guides to develop a strong understanding of benefits processes. Prepare/modify Standard Operating Procedures (SOPs) as training/reference materials (MS Word knowledge required). Create activity calendars and checklists (Excel knowledge required). Take a leading role in system testing during Internal Acceptance Testing and support User Acceptance Testing. Act as a backup for team members and ensure seamless coordination within the team. Key experience Excellent proficiency in English language. Graduate from any stream / 3-year diploma. 1 year of experience in BPO/HRO/Benefits Handling. Process implementation experience will be an added advantage. Procedure (SOPs, Work Instructions) writing experience. Extensive analytical and problem-solving skills. Strong attention to details. Great Time management skills. Experience in MS Office applications. High level of self-motivation and proactivity. Spotless record and strong ethos. Keen and willingness to learn. Commitment to achieve deadlines. Willingness to work in rotational night shifts. Skills Good communication skills Commitment to achieve deadlines Learning Attitude Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, we'llbeing and support programs, retirement, vacation and sick leave, maternity, paternity adoption leave, continuing education and training as we'll as a number of voluntary benefit options.