Associate / Sr. Associate- Ops - Customer Service Voice

As a Travel Customer Support Representative at WNS (Holdings) Limited, your primary responsibility will be handling travel-related calls including bookings, reservations, cancellations, baggage inquiries, and more. You will be required to provide solutions for specific requests in adherence to process guidelines and demonstrate empathy while assisting customers with their queries. This role is suitable for individuals with no prior experience as we are open to hiring freshers. A key requirement for this position is proficiency in the French language. As a part of our team, you will be expected to work in a 24*7 environment. To excel in this role, you should possess excellent communication skills, a customer-centric approach, and the ability to adapt to different customer needs efficiently. Additionally, a background in either graduate or undergraduate studies will be considered a plus. If you are passionate about providing exceptional customer service, enjoy solving travel-related issues, and are comfortable working in a dynamic and fast-paced environment, we welcome you to join our team at WNS (Holdings) Limited.,