Associate/ Sr. Associate Commercial Insurance (US)

Company:

About the Role

MDI Networx is seeking dynamic professionals to join our Commercial Insurance (US) team. The role involves working closely with US brokers, underwriters, and clients to support both IT systems and Non-IT operational processes in the commercial insurance domain.
You will be responsible for ensuring accuracy, compliance, and efficiency in handling insurance data, policies, renewals, and technology-driven platforms.

Key Responsibilities

Non-IT / Operations

• Manage end-to-end policy lifecycle: quoting, binding, issuance, endorsements, cancellations, and renewals.
  
• Review insurance applications, certificates, and supporting documents for accuracy and compliance.
  
• Collaborate with underwriters, brokers, and clients in the US market.
  
• Handle policy administration, data entry, reporting, and documentation in internal systems.
  
• Ensure compliance with US Commercial Insurance regulations and company standards.
  
• Provide excellent customer service and timely resolution of queries.
  

IT / Technical

• Provide technical support for insurance platforms, tools, and databases.
  
• Work with cross-functional teams to resolve system issues, data errors, and integration challenges.
  
• Support automation, workflow improvement, and technology implementation projects.
  
• Perform data analysis, reporting, and dashboard management for business insights.
  
• Collaborate with US teams to ensure seamless functioning of policy administration systems (PAS), CRM, and document management tools.
  

Required Skills & Qualifications

• Graduate / Postgraduate in any discipline.
  
• Relevant experience in Commercial Insurance (US) domain – IT or Non-IT processes.
  
• Good understanding of insurance operations, policy administration, or IT support in insurance platforms.
  
• Strong problem-solving and analytical skills.
  
• Excellent verbal and written communication skills in English.
  
• Proficiency in MS Office and familiarity with insurance platforms such as Applied Epic, Guidewire, Sagitta, AMS360, etc., preferred.
  
• Willingness to work in US night shifts (Night / Rotational) as per business needs.
  
• Strong attention to detail, process orientation, and customer service mindset.
  

Good to Have

• Prior experience working with US brokers, underwriters, TPAs, or insurance carriers.
  
• Experience in process automation, workflow tools, and system integrations.
  
• Knowledge of US Commercial Insurance compliance and regulations.
  
• Exposure to data reporting tools and dashboard solutions.