Customer Service Associate (Spanish Voice Process)

Mdi Networx

1 - 6 years

4 - 7 Lacs

Pune

Posted:3 weeks ago| Platform:

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Skills Required

Spanish Customer Support Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Handle
inbound voice calls
in
Spanish
, addressing customer queries and concerns with accuracy and professionalism.
Provide prompt resolutions and deliver exceptional service experiences.
Record all call interactions and customer details accurately in CRM systems.
Meet established performance benchmarks for
call quality
,
resolution time
, and
customer satisfaction
.
Escalate unresolved or complex cases to appropriate departments.
Maintain a positive and empathetic approach while handling customer concerns.

Qualifications & Requirements

Minimum 1 year
of experience in a
Spanish voice-based customer service
role.
Excellent
spoken and written fluency
in
Spanish and English
.
Previous experience in
US shift
or
international voice process
is essential.
Proficiency in using CRM tools like Salesforce, Zendesk, etc.
Willingness to work
night shifts (US time zone)
from our
Viman Nagar office
.
Strong problem-solving, listening, and communication skills.

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