Associate Software Engineer - Product Support

Job ID - 1015
Job Description Key Responsibilities:Troubleshooting:
Investigate and resolve basic WMS/OMS issues related to user setup, workflows, and configurations. Diagnose and troubleshoot hardware (e.g., barcode scanners, printers) and connectivity issues. Collect and log details of issues, ensuring a thorough understanding before escalating to higher-level support. Ticketing and Incident Management:
Create, update, and resolve support tickets using ticketing or incident management systems. Ensure that issues are documented properly, and follow established procedures for issue prioritization and resolution. Escalate unresolved or complex issues to Level2 or Level3 support, ensuring proper handoff and documentation. User Training and Documentation:
Guide users through product features, workflows, and functionalities, helping them get the most out of the WMS software. Contribute to and maintain knowledge base articles, FAQs, and troubleshooting guides for end users. Collaboration:
Work closely with Level2 support teams and product teams to identify recurring issues and suggest improvements to the WMS. Provide feedback from users to help enhance product usability and functionality. Key Skills Required Should have good oral and written communication skills in English. Hindi oral communication skills will be an add on. Should have analytical and problem solving skills. Should be a good listener and customer centric. Should have hands-on on MS – Word / Excel. Quick self-learning and adaptive thought process on business process will be an addon. Should have a passion towards adapting modern technology . Job Requirements Should be able to work on a roaster based shift system. Job ID 1015 Job Type Full-time Experience 0 - 2 Years Location Visakhapatnam Department Product supportPosted By HR Executive