Associate Software Engineer - Product Support

As a Support Technician at our organization, you will be responsible for troubleshooting basic WMS/OMS issues, diagnosing hardware and connectivity problems, and providing user training and documentation. You will work closely with Level2 support teams and product teams to identify recurring issues and suggest improvements to the WMS. Your key responsibilities will include investigating and resolving user setup, workflow, and configuration issues, creating and resolving support tickets, and guiding users through product features and functionalities to maximize software efficiency. You will need to have strong oral and written communication skills in English, with Hindi communication skills being an added advantage. Analytical and problem-solving skills are essential, along with being a good listener and customer-centric. Proficiency in MS Word and Excel is required, and a quick self-learning ability and adaptive thought process towards business processes will be beneficial. A passion for adapting modern technology and enhancing product usability based on user feedback is also desired. This is a full-time position based in Visakhapatnam, and the job may require working on a roaster-based shift system. The ideal candidate for this role would have 0-2 years of experience in a similar support role and a willingness to collaborate with different teams to ensure efficient issue resolution and product enhancement. If you are looking to grow in a dynamic environment and contribute to the success of our WMS software, we encourage you to apply for Job ID 1015.,