Associate Software Engineer

1 - 2 years

1 - 2 Lacs

Posted:13 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

  • Continuously monitor telecom systems to detect order fallouts, analyze root causes, and apply corrective actions to restore normal operations.
  • Handle and resolve support tickets related to customer orders, billing discrepancies, and service provisioning by coordinating with relevant teams and systems.
  • Assist senior engineers in monitoring and supporting OSS/BSS applications, ensuring smooth operation and timely identification of issues.
  • Escalate complex technical or operational issues to senior teams, providing detailed incident information, and follow up until resolution is confirmed.
  • Perform initial triage and analysis of incidents and service requests to determine severity, impact, and required next steps.
  • Execute SQL queries to verify data integrity, troubleshoot issues, and provide accurate findings for resolution.
  • Support scheduled maintenance activities, system deployments, and patching tasks while ensuring minimal service disruption.
  • Contribute to automation initiatives by developing Python scripts and leveraging Gen AI tools to streamline routine processes and reporting.
  • Maintain comprehensive documentation of incidents, troubleshooting steps, resolutions, and standard operating procedures (SOPs) for knowledge sharing.
  • Escalate recurring or unresolved issues to L3 and development teams with proper technical documentation and impact analysis

Preferred candidate profile

Familiarity with or willingness to learn:
Siebel CRM or any CRM applicationOracle OSM, UIM, AIA or similar middleware systemsOracle BRM or any telecom billing systemSQL / PL-SQL for database queriesUnix/Linux commandsPython for scripting and automationInterest in Gen AI tools for smart automationStrong communication, analytical, and problem-solving skills.Willingness to work in rotational shifts (including nights) and learn on the job.

Looking for Immediate Joiner Only

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