Associate Service Architect - Presales

We at Computacenter hiring for Associate Service Architect with Presales experience for Bangalore location.

Life on the team

At Computacenter, we pride ourselves on fostering a culture that emphasizes diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success, and treating everyone with respect. Our focus is on putting customers first, keeping our promises, and considering long-term sustainability in all our decisions.

What you will do

Accept and verify customer requirements for maintenance services

Develop and harmonise an efficient design based on the maintenance service spectrum and customer requirements:

Develop a detailed Statement of work including delimitations

Coordinate with and deliver the final service concept for deals won to the implementation and provision units.

Develop proposal documents, statements of work and supplementary presentations for internal bid reviews

Develop delivery concepts (process presentation, feasibility analysis, coordinate with internal and external delivery units, ITSM processes and workflows, required tools, interfaces)

Responsible for the creation of internal cost calculations, evaluation and verification based on empirical values and benchmarks, as well as the determination of target prices for future maintenance services

Coordinate and handover the final service concept for deals won with the implementation and delivery units Position new services with target customers and collaborate in the development and expansion of strategic/new business areas of delivery.

Assessment of Risks and Opportunities in the Respective Design, Including Necessary (Counter-)Measures for Risk Mitigation

Monitor the current deal pipeline to identify potential maintenance service components

Identify and report cost drivers and process variables to highlight potentials for cost reduction and develop clear solution approaches to leverage them

Provide detailed expertise on services, supporting technologies and the capabilities and strengths of the individual service units

Introduce, present and explain maintenance services to internal and external customers

Obtain offers from external partners to validate competitiveness

What you will need

5 - 8 years of overall experience with IT and 4 years of experience with Network / IT Infrastructure with Presales experience.

University degree in (business) informatics, economics or natural sciences or comparable professional training of at least three years in a specialised field

Good understanding of the IT service market

More than 3 years of professional experience in service sales or sales. Mature knowledge of the service process and calculation of offers in the business line

Good knowledge of factory services extended SLA services and remote services

Proven knowledge of creating reliable calculations, risk identification and assessment

Good knowledge of maintenance services and processes

Good knowledge of strategy, tactical behaviour and optimal conditions with the manufacturer

Structured and goal-oriented work as a prerequisite for the preparation of a calculation offer within the time limits

Confident demeanour and presentation skills

Reliability, independence, ability to work in a team

Good written and spoken English skills

Personal flexibility and willingness to travel