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Associate - Resource Management

Associate - Resource Management

0 - 4 years

2 - 6 Lacs

kochi

Posted:17 hours ago| Platform:

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Skills Required

management associate data analysis content management analytical reconciliation consulting scheduling resource management financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experience Management Associate

As an Experience Management Associate, you will be part of an industry leading, high performing team of workforce management professionals providing exceptional client service to our stakeholders and helping our employees gain differential experiences that are aligned to their career aspirations.

We provide learning and growth opportunities to build your ability to analyze, innovate, think and act globally. You ll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams.

The opportunity

The successful candidate would be required to work in collaboration with Assistant Manager/Team Lead/POC to provide administrative support and ensure customer satisfaction.
Provide operation support for various administrative projects including but not limited - mailbox management, managing databases, creation and release of periodic reports, work MS-excel reporting, Content Management, web-based publication support, working on dashboard creations and data analysis.
Manage day-to-day administrative issues and communicating appropriately to the Team Lead or POC.

Your key responsibilities

Review of experience Management activities (Demand trackers, bench Management, Tool updates) and Database Management
Good analytical skills and generate reports and dashboards (Availability and Variance reports etc).
Mailbox Support and Maintenance and demonstrates attention to detail
Conflict resolution and problem solving (e.g. resource allocation on multiple projects and soft blocking by competency leaders)
Mentor and provide on the job training for new associates.
Proficient in MS office package and Intermediary level of expertise in data Visualization tools.
Effective resource scheduling, maintenance, and updates
Database management and reconciliation (Maintain and manage skill sets, competencies and certifications of client serving professionals)
Basic Dashboard and reporting activities

Skills and attributes for success

Flexible with working hours
High energy level, confident and assertive
Good verbal and written communication skills.
Excellent teaming and interpersonal skills.
Prioritization and Co-Ordination Skills
Positive attitude and ability to excel under tight timelines.
Good analytical skills.
Excellent implementation skills.

To qualify for the role, you must have

Education

Graduate in related discipline

Experience

Prior work experience in same or related domain, 0 to 4 years
Experience in multiple systems and applications
Prior work experience in a large professional services or financial services company
Experience working with clients from different countries (Desirable)
Experience working in a business where the primary spoken language is English

Ideally, you ll also have

Demonstrate proficiency and experience in MS Office Suite especially in Excel
Excellent written and oral communication skills in English language
Strong presentational skills ability to clearly communicate complex messages to a variety of audiences

Someone who can Manage a number of concurrent activities, with strong multi-tasking, prioritization, organizational and time management skills. Observant with an eye for detail and Ability to make sound decisions fast. The ability to simplify complex analytical issues and communicate them to a variety of audiences, to work and team effectively with clients and other management personnel and possess high standard of integrity

What we offer

Continuous learning

You ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you

We ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership

We ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture
You ll be embraced for who you are and empowered to use your voice to help others find theirs.

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