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Associate Reporting Analyst

Associate Reporting Analyst

TTEC

2 - 7 years

2 - 5 Lacs

hyderabad

Posted:15 hours ago| Platform:

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Skills Required

bpo data analysis publishing data management financial reporting reporting analyst business analysis continuous improvement analytics sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Reporting Analyst, you will provide value added service to the TTEC client base by generating and analyzing operations and financial reporting. Responsibilities include business evaluation, process development, business analysis, business modeling and report development.

Youll report to the Principal Reporting & Analytics. You ll contribute to the success of the customer experience as well as the overall success of the team.

During a Typical Day, You ll

Lead data analysis and provide insights for continuous improvement initiatives in OPS.

Design and implement scalable data models to improve reporting accuracy and efficiency.

Develop database structures and reporting solutions using Looker, Studio, Power BI, SQL, and other tools.

Collaborate with cross-functional teams (OPS leadership, clients, IT) to optimize performance and reporting frameworks.

Participate in high level review discussions with OPS leadership and clients, representing the function in performance evaluations and OPS planning.

Mentor colleagues within the function to enhance data analytics and reporting capabilities

What You Can Expect

2+ years of experience in Reporting and Analytics (BPO experience required).

Advanced Excel, Power Query, Zendesk platform and Zendesk Explore analytics tool

Experience in building reporting suites and dashboards using Excel, and publishing to both internal and external stakeholders

Understanding of BPO operations, including KPI tracking, performance reporting, and client deliverables

Familiarity with data management and visualization tools such as SQL and Looker is a plus

Communication and comprehension skills (both written and verbal) to be able to manage work and asks from Senior leaders and other leaders from OPS

Ability to understand and problem solve on tasks relating to reporting

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Associate Reporting Analyst