Associate Quality Manager

As the Quality Assurance Manager, you will be responsible for leading your team to achieve business results and ensure that internal/external customer service expectations are met. Your role will involve project management tasks such as planning, scheduling, and controlling quality assurance activities to meet performance, quality, cost, and time objectives. Key Responsibilities: - Lead, develop, and coach your team by providing clear expectations, feedback, and recognition. Participate in the hiring process, conduct performance evaluations, and handle associate relations issues. - Deliver results in accordance with key metrics such as development project timelines, application quality, system uptime, system performance targets, and associate retention. - Develop QA plans, test strategies, and procedures. - Perform workload analysis, review, and assess test coverage. - Promote a consistent testing methodology and ensure prescribed QA practices and methods are followed. - Partner with QA Architect to establish and maintain standards for quality assurance methods, processes, systems, and procedures. - Work with senior members, managers, and architects to introduce new quality assurance frameworks, tools, and processes. - Communicate with third-party vendors, end-users, customers, and internal stakeholders on systems requirements, enhancements, and recommendations. - Develop and maintain a solid understanding of technology tools and trends, staying current with new technology developments. - Manage expenses within departmental budgets and corporate business conditions. - Enforce and support company policies and procedures, emphasizing the commitment to safety and the environment. Qualifications: - Experience: 10+ years in software or web-based quality assurance, including extensive experience with QA scripting tools. Prior project management/leadership experience in a QA environment. Strong experience in test management and automated testing tools. Strong understanding of software development methodologies and practices. - Education: Bachelor's Degree in Computer Science, Information Technology, or a business-related field. Other Skills/Qualifications: - Strong analysis and problem-solving skills. - Attention to detail and organizational skills. - Excellent oral and written communication skills. - Ability to work independently and as part of a team focused on specific deliverables and objectives.,