Associate Quality Manager

Position Summary
This position is responsible for leading the assigned Quality Assurance team to consistently achieve business results and to ensure internal/external customer/client service expectations are fulfilled.This position will also be responsible for performing project management duties including planning, scheduling, and controlling quality assurance activities to meet performance/quality, cost, and time objectives.Job Responsibilities

• Leads, develops and coaches team: - Provides clear expectations, feedback and recognition - Participates in the hiring/selection process - Writes and conducts performance evaluations and progress reports - Handles associate relations issues
• Delivers results in line with the following key metrics/accountabilities: - Development project timelines - Application quality, system uptime and system performance targets - Associate retention
• Develops QA plans, test strategies and procedures.
• Performs workload analysis and reviews and assesses test coverage.
• Promotes a consistent testing methodology and ensures that prescribed QA practices and methods are utilized throughout the entire QA process.
• Partners with QA Architect to develop and maintain standards for quality assurance methods, processes, systems and procedures, including maintaining testing tools and defect tracking tools.
• Works with other senior members, managers and architect to assess/introduce/implement new quality assurance frameworks, tools and processes.
• Communicates with third party vendors, end users, customers and internal product stakeholders on systems requirements, enhancements and recommendations to support business direction.
• Develops and maintains a solid understanding of the technology tools and trends and remains current in new technology developments and their potential impact on the department.
• Carries out responsibilities in a fair, ethical and non-discriminatory manner and ensure that staff follows these same guidelines.
• Manages expenses in line with departmental budgets and corporate business conditions.
• Enforces and supports all company policies and procedures. Fully supports the company's commitment to safety and the environment and strives to maintain a clean, healthy and safe workplace.
  

Competencies

• Delivers ResultsDelivers Results cannot be removed.
• Success Model BehaviorsSuccess Model Behaviors cannot be removed.
  

Qualifications

Experience:

• 10+ years software or web-based quality assurance experience including extensive experience with QA scripting tools.
• Prior project management/leadership experience in a QA environment.
• Strong experience using test management and automated testing tools.
• Strong understanding of software development methodologies and practices.
  

Education

• Bachelor's Degree in Computer Science, Information Technology or business-related field
  

Other Skills/Qualifications

• Strong analysis and problem-solving skills.
• Strong attention to detail and organizational skills.
• Excellent oral and written communication skills.
• Ability to function both independently and as part of a team focused on specific deliverables and objectives.