Associate Programmer

Job Description

This position is seeking a candidate who is a strong knowledge of Adobe Workfront and Oracle developer with 1.5 or more years of experience in working with tool support, minor development, modifications and data management.

Must be self-motivated, creative, technically astute, and able to develop, test, debug and documents solutions and supporting services. Provides support for developed solutions and can resolve Level-1 and Level-2 tickets independently.

Spotfire experience would be desirable.

Job Duties:

• Ability to understand the problem described in the ticket or change request.
• Make changes in the code or provide a solution by independently handling level-1 or level-2 tickets, and adhoc reporting.
• Maintain and update project templates, request queues.
• Configure custom forms, fields, templates, and workflows to align with business processes.
• Create, assign, and manage tasks and projects within Workfront.
• Manage Workfront system settings, user roles, permissions, and access controls.
• Ensure proper routing and escalation of tickets based on priority and SLA.
• Perform QC checks on completed tickets to ensure adherence to standards.
• Document and enforce process guidelines and SOPs.
• Troubleshoots problems in existing and newly developed applications and facilitates the team to identity and implement effective and durable solutions.
• Serve as the primary point of contact for Workfront-related queries and troubleshooting.
• Provide onboarding and ongoing training for new and existing users.
• Create and maintain user guides, SOPs, and training materials.
• Identify and implement automation opportunities within Workfront.
• Follow departmental Standard Operating Procedures and Work Instructions.
• Ensure support is provided to the manager in keeping the team metrics GREEN always.