Taking ownership to onboard the customer by understanding the requirement
and provide world class solutions Share the best practices to customer Provide product training to customer and Coordinate with the customer on User Acceptance Training Taking ownership of customer issues reported and seeing problems through to Resolution Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles

Qualifications

Requirements:

Minimum of 2-4 years experience in the software/tech industry
Experience in implementation of products like ServiceNow, Jira is must or
working experience in

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Associate - Product Adoption