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Manipal Hospital Whitefield
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Associate - PEM

Associate - PEM

Manipal Hospital Whitefield

1 - 5 years

1 - 2 Lacs

Pune

Posted:3 hours ago| Platform:

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Skills Required

Diagnostics Patient Care Coordinator Billing Patient care Customer Support Associate Cash handling Customer support Scheduling Customer service Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Were looking for a dynamic and empathetic Associate - Patient Experience Management to join our team. In this pivotal role, youll be the first point of contact for our patients, ensuring a seamless and positive journey from arrival to departure. Youll primarily focus on reception duties, OPD billing, and patient care coordination , all while delivering exceptional customer support . If youre a compassionate individual with strong organizational skills and a passion for patient satisfaction, we encourage you to apply.

As an Associate - Patient Experience Management, your key responsibilities will include:

Reception Front Desk Management:
- Warmly greet and welcome all patients and visitors, ensuring a positive first impression.
- Efficiently manage patient registration, appointments, and scheduling.
- Direct patients to the appropriate departments or services with clear instructions.
- Maintain a tidy and organized reception area.
OPD Billing Financial Coordination:
- Accurately process Out-Patient Department (OPD) billing and payments.
- Provide clear explanations of charges to patients and resolve billing inquiries.
- Maintain precise financial records and handle cash/card transactions securely.
Patient Care Coordination:
- Act as a primary liaison between patients and various departments (doctors, nurses, diagnostic services).
- Assist patients with navigating the facility and understanding their care plans.
- Proactively address patient concerns and provide solutions in a timely and empathetic manner.
- Follow up with patients post-visit when necessary to ensure satisfaction.
Customer Support Experience Enhancement:
- Deliver outstanding customer service, actively listening to patient feedback and needs.
- Handle patient inquiries and complaints with professionalism and a problem-solving approach.
- Identify opportunities to enhance the overall patient experience and contribute to service improvement initiatives.
- Maintain strict confidentiality of patient information.

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Associate - PEM