Associate - Order Management

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Processing sales orders for the company's sales divisions. • Developing documentation related to support. • Planning inventory control.

• Arranging distribution of products.

• Solving problems in cases of product returns.

• Placing orders, processing return requests, and entering credits.
• Handling customer inquiries regarding product information, ordering procedures, special orders, pricing, quotes, problems, returns, and shipping.
• Communicating with customers about order status, any delays, or problems with their requests. • Serving as a liaison with third-party delivery services to coordinate deliveries and resolve problems.
• Providing information and assistance as needed to inventory and warehouse personnel to expedite processing of damaged and defective merchandise.
• Performing additional duties as required or requested.

Desired Candidate Profile

• The candidate should possess minimum of 13 years of experience in an international process; specialization in Order Management is preferred.

• Should be a fast learner.

• The candidate should possess relationship management skills since the job will involve liaising with customers and US stakeholders.

• The candidate should have the ability to multitask, prioritize, learn more, and be flexible. • Must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management.

• Should have excellent PC skills and be well-versed with Microsoft Products like Excel, Word, and Access (optional).

• Goal-oriented, motivated self-starter, with excellent organizational skills and strong problem-solving skills.

• Good follow-up skills and strong attention to detail.

• Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assume accountability for issues until final resolution.

• Flexible to night shifts is mandatory (9:00 pm to 6:00 am)