Associate operations processor

In this role, you will:

• Perform general clerical operations tasks that are routine in nature
• Receive, log, batch, and distribute work
• File, photocopy, and answer phones
• Prepare and distribute incoming and outgoing mail
• Regularly receive direction from supervisor and escalate questions and issues to more experienced roles
• Work under close supervision following established procedures.
• Performs a variety of operational tasks for the low to moderately complex processes or functions
• Takes accountability for entire process from receipt of work to resolution and closure
• Tasks require coordination of information among various operational areas and customers. Uses multiple online systems
• Duties may include - receiving and reviewing incoming work, contacting appropriate resources as needed, entering transactions RIDS application, verifying with accuracy; resolving complex customer/client requests using multiple resources and records
• Preparing, editing, distributing, and/or correcting specialized and/or complex documents. Works under general supervision following established procedures.
• Exercises some judgment within guidelines

Required Qualifications:

• 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• Quality-Oriented. Demonstrates high-level of attention to detail meeting deadlines
• Working knowledge in quality or with back office processing experience or its equivalent
• College graduate, preferably in Commerce
• Strong analytical skills with high attention to detail and accuracy
• Good verbal, written, and interpersonal communication skills
• Basic Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Typing (alphabet and 10 key numerical) data entry experience. Minimum Typing Speed & Accuracy: 30 to 35 (WPM/98%)
• Strong organizational, multi-tasking, and prioritizing skills
• Solid problem solving skills.
• University degree in Business, Commerce or any other discipline
• Alphanumeric data entry experience
• Excellent typing skills with accuracy of 98%
• Strong analytical skills with eye to details
• Strong communication skills both written and spoken
• Flexible with working in US operational hours i.e. India night shifts
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities