Associate Level 1

Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal.

Cash department performs a task of processing on the daily BAU as per the Standing operating procedure for the particular process / Team. Good understanding of the business expectation, including knowledge of SWIFT messages. Demonstrated commitment to continuous process improvement is required.

Investigations require handling of customer queries on all failed or otherwise Cash, Securities and Foreign exchange transactions within specified timelines and the Job also requires handling and settlement of Late compensation claims for any delayed cash settlement.

Responsibilities

• Should adhere to the set SLAs and ensure delivery within the agreed timelines.
• Should adhere to the set SLAs and ensure delivery within the agreed timelines.
• Should handle all incoming and outgoing instructions within the respective currency cut-offs.
• Should work towards error free processing and cost minimization.
• Should be willing to work under extreme pressure and for extended hours, if job demands
• Carrying out various identification checks to comply with anti-money-laundering regulations and prevent fraud
• Answering client account manager, other internal department queries and handling telephone calls concerning payments or other related queries.
• Ensure all the quires are handled with at most care without errors/mistakes and within the TAT.
• Taking corrective measures/action in consultation with the Assistant Manager
• Escalate unresolved open items to Assistant Manager / Manager.
• Maintain Communication Channels with internal peer groups.
• Participate in Cross Training sessions.
• Participate in Brain Storming Sessions and share the best practices and ideas with the peer groups and team members.
• Should work closely with all departments.
• Knowledge on various settlement methods like EBA, Chips, Chaps, Target, FED, RTGS MEPS+ etc. used in Europe, U.S.A and Asia would be an added advantage.
• Knowledge on various applications related to Payments & Reconciliation would be an added advantage.
• Knowledge and skills required
• Thorough understanding of all Capital market, Financial Instruments, Investment baking processes and above average accounting skills
• Good verbal and written communication.
• Strong analytical skills, detail orientation, service commitment, solid organizational and interpersonal skills.
• Ability to work independently, as well as in a team environment, prioritizes multiple tasks and meets strict deadlines
• Proficient in Microsoft Office Applications and strong MS Excel skills required.

• Graduates / Post Graduates (B.Com/MBA Finance preferred)
• Knowledge on Capital Markets instruments is an added advantage
• Should able to work in different shifts.
• High computer typing skills
• Good knowledge of MS Office and MS Windows required
• Good Communication skills

Skills Referential

BehaviouralSkills:

• Ability to collaborate / Teamwork
• Attention to detail / rigor
• Adaptability

Transversal Skills:

• Analytical Ability
• Ability to understand, explain and support change
• Ability to develop and adapt a process

Education Level:

Master Degree or equivalent

Experience Level

At least 3 years