Associate- Integrated CX Design

At PwC, our people in customer consulting specialize in providing consulting services focused on customer-related strategies and initiatives. You will analyze client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth. Those in customer experience at PwC will specialize in providing consulting services focused on enhancing the overall customer experience. You will analyze customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalized experiences that drive customer satisfaction, loyalty, and advocacy. In this role, you will be driven by curiosity and expected to be a reliable, contributing member of a team. You will need to adapt to working with a variety of clients and team members in a fast-paced environment, each presenting varying challenges and scope. Every experience will be an opportunity for you to learn and grow. Taking ownership and consistently delivering quality work that drives value for our clients and success as a team is crucial. As you navigate through the Firm, you will build a brand for yourself, opening doors to more opportunities. To lead and deliver value at this level, you should possess the following skills, knowledge, and experiences: - Apply a learning mindset and take ownership for your own development. - Appreciate diverse perspectives, needs, and feelings of others. - Adopt habits to sustain high performance and develop your potential. - Actively listen, ask questions to check understanding, and clearly express ideas. - Seek, reflect, act on, and give feedback. - Gather information from a range of sources to analyze facts and discern patterns. - Commit to understanding how the business works and building commercial awareness. - Learn and apply professional and technical standards, uphold the Firm's code of conduct, and independence requirements. Preferred skills for this role include: - Demonstrated extensive customer transformation consulting abilities within a project team. - Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision. - Extensive experience in using UX design best practices, mobile-first, and responsive design. - Solid grasp of user-centered design, design research, user testing, rapid prototyping, usability, and accessibility concerns. - Ability to iterate designs efficiently, communicate design processes effectively, work in a team setting, and resolve user pain points through great design. - Passion for UX and other areas of design and innovation, with knowledge of the industry's latest trends and technologies. - Working knowledge of design tools such as Figma, Adobe XD, Sketch APP, accessibility testing tools, and standards for front-end customer-facing user experience design. Expertise in standard UX software and visualization tools is a must. Travel to client locations may be required as per project requirements. Ideally, candidates should have 2-5 years of prior relevant work experience in a Design or UI/UX Strategy role in management consulting or a similar multinational environment.,