Associate III - Cloud Infrastructure Services

3 - 5 Years
1 Opening
Bangalore

Role Proficiency:

Resolve L1 Incident and service requests within agreed SLA

Outcomes:

Measures of Outcomes:

Outputs Expected:

Monitoring:

Runbook Reference/Change:

Escalation/Elevation/Routing of tickets:

Tickets Backlog/Resolution:

Collaboration:

Installation:

Stakeholder Management:

Process Adherence:

Training:

Performance Management:

Skill Examples:

Knowledge Examples:

1) Fair understanding of customer infrastructure ability to co-relate failures

Additional Comments:

Mandatory Skills: Intune, W365 Skill to Evaluate: Intune,W365 Experience: 4 to 8 Years Location: Bengaluru Job Description: We are seeking a skilled and proactive Windows 365 Cloud PC Device Administrator to manage and support our virtual desktop infrastructure hosted on Microsoft’s Windows 365 platform. The ideal candidate will have hands-on experience in managing Windows 365 Cloud PCs, Win32 application packaging, and enforcing device compliance and configurations via Microsoft Intune. Education Qualificaiton: Bachelor's or master's degree in computer science Roles & Responsibilities: Key Responsibilities Administer and manage Windows 365 Cloud PCs, including provisioning, de-provisioning, Provisioning Policy maintaining and maintaining the virtual desktop nvironment. Create and manage Azure Virtual Networks (VNets) and collaborate with the Windows 365 service to establish and maintain Azure Network Connections (ANCs). Package and deploy Win32 applications to Cloud PCs using Microsoft Intune. Create and enforce device compliance and configuration policies to ensure security and standardization across all Cloud PCs. Troubleshoot and resolve technical issues related to Windows 365, Cloud PCs, and application deployments. Monitor the performance and health of the Windows 365 environment, taking proactive measures to optimize resource usage. Maintain documentation for all configurations, processes, and procedures. Collaborate with other IT teams to ensure seamless integration and support. 2+ years of experience managing Windows 365 Cloud PCs and overall 5+ years. Hands-on experience with Microsoft Intune for device management, application deployment, and policy enforcement. Experience in Azure networking, including VNet creation and configuration. Strong knowledge of Win32 application packaging and deployment methods. Solid understanding of Windows OS internals, networking, and security principles. Excellent problem-solving and communication skills. Ability to work independently and collaboratively in a fast-paced environment. Project Details: We are seeking a skilled and proactive Windows 365 Cloud PC Device Administrator to manage and support our virtual desktop infrastructure hosted on Microsoft’s Windows 365 platform. The ideal candidate will have hands-on experience in managing Windows 365 Cloud PCs, Win32 application packaging, and enforcing device compliance and configurations via Microsoft Intune. Shift Timings: UK Shift (1:30-10:30)

Intune,W365,Azure virtual networks