Associate III - Business Analysis - Jira Admin

3 - 5 Years
1 Opening
Chennai, Kochi, Trivandrum

Job Title: Business Analyst (Associate III – Business Analysis)

Hiring Locations: Chennai / Trivandrum / Kochi
Experience Range: 4–7 years

Role Description:

We are looking for a highly motivated and detail-oriented Business Analyst to join our team. The ideal candidate will support project delivery through effective requirements gathering, stakeholder engagement, and solution evaluation. You will work closely with senior BAs and cross-functional teams to ensure business needs are translated into actionable solutions.

Key Responsibilities:

• Assist in defining enterprise goals, stakeholder needs, and project objectives

• Apply system analysis techniques to assess capabilities, workflows, and limitations

• Document and maintain BA artefacts and ensure traceability of requirements

• Use BA tools and techniques for effective communication, analysis, and decision-making

• Plan and manage requirement elicitation, validation, and prioritization

• Evaluate solution options and assist stakeholders in decision-making

• Support implementation teams by providing clarifications on requirements

• Contribute to continuous improvement of BA practices, templates, and processes

• Support mentoring activities under senior BA guidance

Mandatory Skills:

• Strong understanding of Business Analysis frameworks and tools

• Expertise in requirement elicitation, documentation, and stakeholder engagement

• Knowledge of BA tools like JIRA, Confluence, Balsamiq, MS Visio, Lucidchart, etc.

• Familiarity with ITSM tools and concepts (ServiceNow, BMC Remedy)

• Working experience in Agile (Scrum/Kanban) and traditional SDLC methodologies

• Proficiency in creating user stories, use cases, data flow diagrams, and process maps

• Experience in writing BRDs, FRDs, and test case mapping

Good to Have Skills:

• Exposure to cloud environments and Atlassian tool administration

• Knowledge of ITIL processes – Incident, Problem, Change, and Request Management

• JIRA API and JQL knowledge

• Experience with metrics dashboards and performance analytics

• Prior involvement in mentoring junior BAs or leading smaller initiatives

Soft Skills:

• Strong verbal and written communication skills

• Excellent analytical and problem-solving capabilities

• Proactive stakeholder engagement and negotiation abilities

• Adaptability and quick learning mindset

• Strong organizational and time management skills

• Team collaboration and interpersonal skills

Educational Qualification:

• Bachelor’s or Master’s degree in Engineering, Computer Science, or related field

• Business Analysis certification (CBAP, CCBA, or equivalent) is a plus

Why Join Us?

• Opportunity to work on enterprise-grade business transformation projects

• Exposure to cross-functional collaboration and modern BA tools and practices

• Mentorship from senior analysts and career development opportunities

• A supportive environment to contribute to strategic business solutions

Jira,Healthcare,Servicenow,Itsm