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Associate III - Business Analysis - Jira Admin

Associate III - Business Analysis - Jira Admin

UST

5 - 9 years

0 Lacs

chennai tamil nadu

Posted:1 week ago| Platform: Shine logo

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Skills Required

jira healthcare servicenow itsm

Work Mode

On-site

Job Type

Full Time

Job Description

As a Business Analyst at our organization, you will play a crucial role in supporting project delivery by effectively gathering requirements, engaging with stakeholders, and evaluating solutions. Working closely with senior BAs and cross-functional teams, you will ensure that business needs are translated into actionable solutions. You will be responsible for defining enterprise goals, stakeholder needs, and project objectives. Applying system analysis techniques, you will assess capabilities, workflows, and limitations. Your role will involve documenting and maintaining BA artifacts to ensure traceability of requirements, using BA tools and techniques for effective communication, analysis, and decision-making. In addition, you will plan and manage requirement elicitation, validation, and prioritization, as well as evaluate solution options and assist stakeholders in decision-making. Supporting implementation teams by providing clarifications on requirements will also be part of your responsibilities. You will contribute to the continuous improvement of BA practices, templates, and processes, under the guidance of senior BAs. Key Responsibilities: - Define enterprise goals, stakeholder needs, and project objectives - Apply system analysis techniques to assess capabilities, workflows, and limitations - Document and maintain BA artifacts for traceability of requirements - Use BA tools and techniques for effective communication and decision-making - Plan and manage requirement elicitation, validation, and prioritization - Evaluate solution options and assist stakeholders in decision-making - Support implementation teams by providing clarifications on requirements - Contribute to continuous improvement of BA practices and processes - Support mentoring activities under senior BA guidance Mandatory Skills: - Strong understanding of Business Analysis frameworks and tools - Expertise in requirement elicitation, documentation, and stakeholder engagement - Knowledge of BA tools like JIRA, Confluence, Balsamiq, MS Visio, Lucidchart, etc. - Familiarity with ITSM tools and concepts (ServiceNow, BMC Remedy) - Working experience in Agile (Scrum/Kanban) and traditional SDLC methodologies - Proficiency in creating user stories, use cases, data flow diagrams, and process maps - Experience in writing BRDs, FRDs, and test case mapping Good To Have Skills: - Exposure to cloud environments and Atlassian tool administration - Knowledge of ITIL processes (Incident, Problem, Change, and Request Management) - JIRA API and JQL knowledge - Experience with metrics dashboards and performance analytics - Prior involvement in mentoring junior BAs or leading smaller initiatives Soft Skills: - Strong verbal and written communication skills - Excellent analytical and problem-solving capabilities - Proactive stakeholder engagement and negotiation abilities - Adaptability and quick learning mindset - Strong organizational and time management skills - Team collaboration and interpersonal skills Educational Qualification: - Bachelors or Masters degree in Engineering, Computer Science, or related field - Business Analysis certification (CBAP, CCBA, or equivalent) is a plus Why Join Us - Opportunity to work on enterprise-grade business transformation projects - Exposure to cross-functional collaboration and modern BA tools and practices - Mentorship from senior analysts and career development opportunities - A supportive environment to contribute to strategic business solutions Skills: Jira, Healthcare, Servicenow, Itsm,

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Associate III - Business Analysis - Jira Admin