Associate I - IT System Administrator

As a start-up engaged in the development of next-generation missions and technologies for Indian defence forces, your role as a Technical Support Specialist will be crucial in ensuring the smooth functioning of IT infrastructure and providing essential support to end-users. **Core Responsibilities:** - Monitor and maintain service availability and performance metrics for critical IT services such as Email, Backup, Shared Drive/Transfer, Patching, and Virtual Desktop Infrastructure. - Resolve complex hardware and software issues within the enterprise system effectively. - Provide comprehensive audio-visual support for events, meetings, and virtual platforms like Zoom and Google Meet. - Ensure optimal system health by offering technical support to end-users and performing performance monitoring and tuning. - Update administration and configuration documentation in accordance with corporate change management processes. - Process service requests and incidents while adhering to defined Service Level Agreements (SLAs) and utilizing knowledge base articles. **Essential Skills & Knowledge:** - Proficiency in Active Directory (OU, GPO) and adept at handling server-related inquiries. - Expertise in patch management processes. - Strong understanding of Active Directory OU, GPO, server-related call handling, and patch management. - Experience with ticketing systems and ensuring SLA compliance through diligent follow-ups. - Knowledge of DLP tools, antivirus solutions, information security protocols, audit compliance reporting, and internal audits management. - Familiarity with G-mail workspace, email security measures, and troubleshooting techniques. - Solid understanding of operating systems such as Windows 10, 11, Mac OS, and Ubuntu, including their performance and troubleshooting. - In-depth knowledge of FortiGate Firewall, network management principles, access control policies, bandwidth utilization management, NAT configuration, VPN setup, and device license management. **Additional Responsibilities:** - Manage vendor relationships and collaborate with internal teams to address requirements effectively. - Oversee asset and inventory management and generate necessary reports. Your qualifications should include a Bachelor's degree in Computer Science or Management Information Systems, along with relevant job experience. Ideally, you should have 3 to 5 years of experience in an IT corporate environment, with a minimum of 5 years as an enterprise-level Systems Administrator.,