Associate HR Knowledge Management

Job Description

The Associate HR Knowledge Management plays a key role in the creation, maintenance, and dissemination of HR-related knowledge content. This position supports the development and continuous improvement of HR knowledge bases, policies, SOPs, and communication materials, ensuring that accurate and up-to-date information is readily accessible on the MyHR portal to employees, HR teams, and business partners. This role involves collaboration with knowledge owner groups and content owners to maintain and improve the quality of knowledge resources according to established guidelines. Key Responsibilities: Assist in developing and maintaining HR knowledge content across our internal knowledge platform, ServiceNow. Collaborate with HR subject matter experts (SMEs/knowledge owners) to ensure content accuracy, completeness and relevancy Review and update content on a regular basis to reflect organizational and regulatory changes. Work with HR operations and digital teams to improve the usability and searchability of HR knowledge. Monitor employee feedback and usage metrics to identify gaps or areas for enhancement in knowledge content. Ensure consistent tone, format, and branding across all HR knowledge materials. Test new technical functionalities related to the knowledge management system to ensure they work as intended and provide feedback for improvements. Participate in knowledge audits and content lifecycle management initiatives Co-develop training materials for new user groups to ensure they understand how to effectively use the knowledge management system and adhere to guidelines Qualifications: Strong attention to detail and accuracy and a structured approach to managing information 13 years of experience in HR, knowledge management, content development, or related field (internships may be considered). Excellent collaboration and written and verbal communication skills. Ability to follow guidelines and maintain consistency. Proficiency in using knowledge management systems and tools, preferably ServiceNow Ability to test and evaluate new technical functionalities. Ability to collaborate cross-functionally and manage multiple priorities.