Associate HR Knowledge Management

The Associate HR Knowledge Management plays a crucial role in creating, maintaining, and sharing HR-related knowledge content. You will be instrumental in supporting the development and enhancement of HR knowledge bases, policies, SOPs, and communication materials, ensuring that accurate and current information is easily accessible on the MyHR portal for employees, HR teams, and business partners. Your responsibilities will involve collaborating with knowledge owner groups and content owners to uphold and enhance the quality of knowledge resources based on established guidelines. Your key responsibilities will include assisting in developing and managing HR knowledge content on our internal knowledge platform, ServiceNow. You will work closely with HR subject matter experts to ensure content accuracy, completeness, and relevance. Regularly reviewing and updating content to align with organizational and regulatory changes will be part of your role. Additionally, you will collaborate with HR operations and digital teams to enhance the usability and searchability of HR knowledge and monitor employee feedback and usage metrics to identify areas for improvement. Ensuring a consistent tone, format, and branding across all HR knowledge materials will be essential. You will also be responsible for testing new technical functionalities related to the knowledge management system, participating in knowledge audits, and co-developing training materials for new user groups to ensure effective use of the knowledge management system. To excel in this role, you must possess strong attention to detail, accuracy, and a structured approach to managing information. A minimum of 3 years of experience in HR, knowledge management, content development, or a related field is required, and internships may be considered. Excellent collaboration, written and verbal communication skills, the ability to follow guidelines, and maintain consistency are crucial. Proficiency in using knowledge management systems and tools, particularly ServiceNow, is preferred. You should also have the ability to test and evaluate new technical functionalities, collaborate cross-functionally, and manage multiple priorities effectively.,