Associate FTH - Client Servicing

About Us:

Unitedlex India Pvt. Ltd. (Formerly known as iRunway India Pvt Ltd)

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Position : A

Work Duration :

Job location

Shift timing :

• 12:00 PM 9:00 PM (Work from Office)
• 4:30 AM 1:30 PM (Work from home)
• 8:00 PM 5:00 AM(Work from home)

Overall, Purpose of the Job

The Associate will provide daily support to the Project Managers as an individual contributor to assist with the successful delivery of products and services offered by UnitedLex.

Follow process-driven execution of project tasks to ensure unified Project Management methodology is adhered to.

Act as a member of the client support centre for applications hosted by UnitedLex and other third parties. Document and report periodic project details to the Project Managers, Legal Professional Services Leadership, clients, and project teams.

Responsibilities

• Gather and thoroughly document requirements using standard project intake forms
• Assist Project Manager in documenting and tracking all aspects of the eDiscovery lifecycle, including Early Case Assessment, Forensic Collections, ESI Processing, ASP Hosting, Document Review, Document Production, Data Archival and Storage
• Follow detailed Quality Control measures to ensure accuracy of all deliverables
• Track all time spent on project activities and report to Project Managers periodically
• Participate in internal communications on standard processes and reporting.
• Monitor matter communications (emails, meetings, calls) & project tickets
• Tiff/OCR documents on the fly and/or using other EDD tools and teams.
• Understanding of navigating review platforms an actioning upon client request
• Understanding of running searches, manage search indexes and create search term reports for clients.
• Hands on experience of ticketing tools like JIRA would be preferred.

Qualifications

• 0 to 1 year of experience
• Working knowledge of Relativity and other review platforms.
• Detailed planning and organizational skills
• Exceptional written, electronic, and verbal communication skills
• Strong understanding and efficiency using Microsoft Office Suite and other common software applications.
• Strong technical background preferred including( Excel, Word, PPT etc.
• Ability to multi-task and prioritize requests based on deadlines.
• Communicate frequently and professionally with Project Managers and project team
• Continually seek opportunities to increase customer satisfaction
• Ability to stretch in case of project requirements.
• Open to work in 24X7 shifts rotational
• Provide exceptional customer service for existing and prospective clients
• Should be a team worker with focus on communication, solutions, and good relationships

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