Associate Expert - Content Solutions

Role Overview: You will be responsible for ensuring the stability, scalability, and continuous improvement of the enterprise content ecosystem built on a modern CCMS platform, specifically focusing on Adobe Experience Manager. Collaborating with content, IT, and product teams, you will deliver multichannel, high-quality, and secure content solutions that enhance KONE's customer and employee experiences. Key Responsibilities: - Continuously verify the health and performance of the content ecosystem. - Manage and execute platform upgrade activities in collaboration with Adobe Customer Success Engineers (CSE). - Perform daily troubleshooting related to content errors, renditions, and output generation. - Plan and execute content migration activities, ensuring data integrity and minimal downtime. - Develop integrations between the CCMS and other KONE enterprise systems. - Work with CI/CD pipelines for deployment, configuration updates, and automated processes. - Design, update, and maintain stylesheets using DITA Open Toolkit (DITA-OT), XSLT, and CSS. - Apply and recommend modular authoring principles for structured, reusable, and channel-agnostic content. - Ensure technical quality assurance of modular content, including validation rules, metadata, and taxonomy consistency. - Support and optimize multichannel publishing processes. - Incorporate cybersecurity principles and best practices into content solution designs. - Ensure integration and support for Single Sign-On (SSO) and secure authentication. Qualification Required: - Strong experience with CCMS platform management, preferably Adobe Experience Manager (AEM). - In-depth knowledge of modular authoring principles. - Expertise in DITA and DITA Open Toolkit configuration and publishing workflows. - Experience with HTML, Java, or related web technologies. - Software development experience, including CI/CD pipelines (e.g., Jenkins, GitLab CI). - Proficiency in XSLT and CSS for template and stylesheet development. - Understanding of multichannel publishing architecture and processes. - Experience in modular content technical quality assurance. - Understanding of cybersecurity principles and working with SSO solutions. - Strong troubleshooting, analytical, and problem-solving skills. - Excellent collaboration and communication skills for working with cross-functional teams. - Bachelor's degree in engineering or relevant field. - Experience with content migrations at enterprise scale. - Familiarity with content taxonomy design, metadata management, and tagging strategies. - Knowledge of automation scripts and tools to optimize content operations. Additional Details of the Company: At KONE, the focus is on creating an innovative and collaborative working culture where the contribution of each individual is valued. Employee engagement is a key area of focus, encouraging participation, sharing of information, and ideas. Sustainability is integral to the culture and daily practices, following ethical business practices, and developing a culture of trust and respect among co-workers. KONE offers experiences and opportunities that support career and personal goals while promoting a healthy and balanced life for employees. For more information, visit www.kone.com/careers.,