Associate, Escrow Middle Office, India

Job Summary:

As the Escrow Associate in the India Payments team, you will be responsible for managing a large portfolio of Escrow client relationships, and will interact with various escrow business partners including Sales, Product Management, Clients/counsels, internal stakeholders such as Operations and Risks. You will have full accountability for all facets of account administration from inception to termination. This position will report to the Middle Office Head in APAC while locally to the Escrow Sales in India.

Job responsibilities:

• Manage and oversee end-to-end new transaction onboarding, working closely with the firm’s client KYC and onboarding team as well as the wider APC Escrow Middle Office team.
• Manage the client facing tasks in India from delivering presentations, product specific training and ongoing sales calls to acting as the local escalation point.
• Liaise with clients and colleagues globally to develop and sell cross-border solutions, targeting both incoming and outgoing flows from Asia.
• Interact with client’s external counsel to negotiate Escrow contracts in a proactive and professional manner, ensuring that the risk and liability profile of JPMorgan is protected while also ensuring that the needs of the client with respect to responsiveness and timely closing are met
• Work with team members to ensure accounts are open in good time, and deal information is set up on all operating systems / contractual obligations noted
• Generate new business through sales of Escrow product to both new and existing clients and referral sources
• Understand and perform all duties to be performed by JPMorgan under each Escrow Agreement
• Ensure that administration and risk aspects of Escrow account portfolio are handled flawlessly
• Coordinate with team members to ensure that fee invoices are created promptly and receivables collected efficiently
• Ensure all account activities are in compliance with relevant governing documents and JPMorgan policies and procedures, including account documentation, payment processing, callbacks, investments, account setup, account termination and claims process.
• Provide strong customer service by responding to client requests in a timely manner, offering solutions to client needs, and developing meaningful client relationships

Required qualifications, capabilities, and skills:

• Bachelor's Degree / MBA in Finance, Chartered Accountant, Company Secretary or L.L.B.
• Legal Training or experience in legal contract negotiation (preferably Escrow or Trust Contracts)
• 3-5 years’ work experience in financial services, preferably in Escrow
• Demonstrated leadership skills via team or project management
• Demonstrated sales and strong customer service orientation including relationship management
• Highly motivated team Player, and dedication to customer satisfaction
• Strong verbal and written communication skills
• Experience in independent decision making
• Compliance and regulatory experience helpful
• Excellent organizational skills
• Excellent PC Skills including Word, Excel