Job
Description
This role offers the unique chance to be part of a specialized engineering operations team that plays a pivotal role in the heart of the payment organization If a candidate thrives in a dynamic, high-impact environment, this position allows one to tackle complex, mission-critical issues daily The candidate will work on cutting-edge challenges in the payment ecosystem, ensuring that internal teams and customers experience smooth, uninterrupted service The candidate will be responsible for quickly and accurately triaging reported production issues The candidate will partner with engineering teams and PayPal external partners to resolve production issues rapidly and restore customer functionality A success profile will have a strong sense of ownership of the application stack, great analytical and problem-solving skills, in-depth knowledge of the latest technologies, the ability to self-learn, and attention to detail Candidate should be able to work independently and drive the initiative This role includes a weekend/Holiday on-call shift once per month to ensure 24x7 support This position is based in Chennai and may require travel of up to 15% to PayPal locations (North America and infrequently to international offices) Your way to impact As a member of the Payments Engineering Foundation team, you will have the opportunity to make a significant impact from day one. Here are key ways you can contribute- 1. Quickly mastersystems and Processes Gain a deep understanding of payment systems and current challenges, allowing candidates to contribute valuable insights and resolve issues efficiently. 2. Proactively Identify and Address Issues Help us identify potential issues and gaps in our systems early on, drive improvements to prevent disruptions, and ensure smooth, uninterrupted service. 3. Drive Operational Efficiency Identify opportunities for improving operational processes, whether through automation, optimized workflows, or enhanced collaboration with other teams, helping to save time and increase productivity. 4. Foster Cross-Functional Collaboration Build strong relationships with development, product & External partners to streamline communication and ensure alignment, ultimately driving faster issue resolution and improved service. 5. Bring Fresh Ideas and Innovation Leverage your unique perspective and prior experiences to introduce new ideas, modernize workflows, and optimize processes, driving innovation and efficiency across the team. 6. Take Ownership of Key Projects Own initiative from the outset, your work will directly contribute to the team s success. What do you need to bring- 5 + years of relevant industry experience in software product development with Java/ Sprint Boot. Ability to drive communication with external partners, processors, and vendors. Strong time management skills and ability to work on concurrent assignments with different priorities. Excellent problem-solving skills Experience in developing, troubleshooting/debugging complex multi-tier applications. Triage and Resolve issues with very little help or direction and show command and expertise in various PayPal products. Experience in operational detection/monitoring activities and exposure to P0/P1 incident management activities Demonstrate business acumen while providing technical solutions and communicating clearly while liaising with our customers and stakeholders. Communicate effectively and demonstrate resourcefulness and ability in accessing impacts and facilitating faster resolution to delight customers. Provide valuable Issue Intelligence for the major issues by Identifying applications, monitoring, process, and product gaps and proposing [short-term] implement solutions to address them. Drive long-term solutions with technology/product teams when appropriate
